Malia Moraga
Phoenix,AZ
Summary
Dynamic and detail-oriented Hair Stylist and Makeup Artist with a proven track record at Primp and Blow, excelling in client consultations and advanced styling techniques. Recognized for enhancing customer satisfaction and loyalty through exceptional service and product knowledge, while effectively mentoring junior stylists to elevate team performance.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Hair Stylist and Makeup Artist
Primp and Blow
Phoenix, AZ
01.2019 - 01.2025
- Styled hair using advanced techniques to meet client preferences and trends.
- Educated clients on proper hair care and styling products for optimal results.
- Mentored junior stylists, enhancing team skills and service quality.
- Implemented new styling methods, improving workflow efficiency and customer satisfaction.
- Developed personalized hair treatment plans based on individual client needs and consultations.
- Managed inventory of salon products, ensuring availability of essential supplies for services.
- Coordinated with team members to maintain salon cleanliness and organization standards.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Medical Records and Health Information Technician
CIOX HEALTH, Health Information Managment
Phoenix, AZ
01.2018 - 12.2019
- Maintained accurate patient records using electronic health record (EHR) systems.
- Ensured compliance with HIPAA regulations in handling sensitive health information.
- Processed incoming medical documents, verifying completeness and accuracy.
- Assisted healthcare providers in accessing and retrieving patient information efficiently.
- Conducted regular audits of medical records for quality assurance and adherence to policies.
- Collaborated with clinical staff to streamline documentation processes, enhancing workflow efficiency.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Input data into computer programs and filing systems.
Hair Stylist Sales Associate
Dolce
Scottsdale, AZ
01.2015 - 12.2017
- Cut, Colored and styled client’s hair and makeup for special occasions
- Assisted customers with product selection and styling advice to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and attract customer interest.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
- Collaborated with team members to restock merchandise and maintain organized sales floor.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Translated inspiration into action by solving customer styling needs.
- Resolved customer issues promptly, turning potential negative experiences into positive ones that fostered repeat business.
Education
High School Diploma -
Intelli High School
PhoenixAssociate of Science - Paralegal Studies
National Paralegal College
Phoenix, AZ12.2023
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Customer consultation
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- State licensed cosmetologist
- Strong leader
- Customer education
- Appointment coordination
- Outstanding client retention
- Business management
- Makeup application
- Eyebrow shaping
- Safety compliance
- Workstation cleaning
- Special occasion makeup application
- Certified Paralegal
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Call management
- Product knowledge
- Paperwork processing
- Microsoft PowerPoint
- Microsoft Office Suite
- Technical support
- Live chat support
- Dispute resolution
- Sales expertise
- Assertiveness
- Recordkeeping strengths
- Research
- Proofreading
Timeline
Hair Stylist and Makeup Artist
Primp and Blow
01.2019 - 01.2025
Medical Records and Health Information Technician
CIOX HEALTH, Health Information Managment
01.2018 - 12.2019
Hair Stylist Sales Associate
Dolce
01.2015 - 12.2017
High School Diploma -
Intelli High School
Associate of Science - Paralegal Studies
National Paralegal College