Malia Morrison

• Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
• Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
• Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
• Assisted servers in managing their sections effectively, providing timely water refills and bread service.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.

• Maintained a clean and organized store environment for optimal shopping experience.
• Answered customer questions and provided detailed product information.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Unloaded arriving product stock and moved to store display areas.
• Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
• Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.

• Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
• Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
• Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
• Handled cash transactions accurately, providing correct change and processing credit card payments securely.
• Answered guest questions and promoted special products.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Memorized orders and maintained Number% accuracy in high-traffic times.

• Managed cash transactions accurately while maintaining responsibility for the register''s contents throughout shifts.
• Maintained a clean and organized workspace, ensuring efficiency and compliance with health regulations.
• Ensured a safe working environment by adhering to proper food handling procedures, sanitation guidelines, and workplace safety protocols.
• Received positive feedback from customers for attentiveness, drink-making skills, and friendly demeanor.
• Demonstrated adaptability by quickly learning new recipes as they were introduced or when requested by customers.
• Supported a positive work environment through effective communication and collaboration with colleagues.
• Assisted in training new employees on drink recipes, techniques, and customer service best practices.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.