Hi, I’m
Malia Placencia
Livermore,CA
Summary
Dynamic barista with exceptional customer service skills honed at Starbucks, adept at beverage preparation and cash handling. Recognized for enhancing customer satisfaction through personalized drink customization and effective problem-solving. A dedicated team player, I excel in fast-paced environments, ensuring quality control and operational efficiency while helping new staff to uphold high standards. Insuring cleanliness throughout the whole store throughout the entirety of my shift.
Overview
3
years of professional experience
1
Certification
Work History
Starbucks, Barista
Barista
01.2023 - Current
Job overview
- Prepared and served beverages following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of workspace to ensure a safe environment.
- Operated espresso machines, grinders, and blenders with precision to deliver high-quality drinks.
- Engaged customers with friendly service, providing product recommendations based on preferences.
- Handled cash transactions accurately while processing orders in a fast-paced setting.
- Collaborated with team members to streamline operations during peak hours for improved efficiency.
- Assisted in training new baristas on beverage preparation techniques and customer service standards.
- Monitored inventory levels, restocking supplies as needed to avoid shortages during busy shifts.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Cinta Aveda Institute San Jose, CA
Cosmetology from Cosmetology
09.2024
Del Valle High School Livermore, CA
from GED
06.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Safe food handling practices
- POS systems
- Menu memorization
- Hospitality service expertise
- Professional demeanor
- Quality control
- Performance improvement
- Up-selling
- Basic math
- Multitasking and organization
- Clear communication
- Physical stamina
- Display case merchandising
- Speedy and efficient
- Drink customization
- New hire training
Certification
Finished cosmetology school and got certified as a cosmetologist, I use the abilities I have obtained frequently taking clients for hair cuts, styling, coloring and overall hair health. That said I want to dive into more skills in the beauty industry such as skin studies, nails, and lash extensions.
Timeline
Barista
Starbucks, Barista
01.2023 - Current
Cinta Aveda Institute
Cosmetology from Cosmetology
Del Valle High School
from GED
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