Malia Rex
Provo,UT
Summary
Proactive Store Supervisor with extensive experience in customer service, inventory management, and sales operations. Achieved high standards in store appearance, managed cash handling accurately, and boosted sales through effective customer engagement and marketing strategies. Known for excellent interpersonal skills, loyalty, and flexibility. Skilled in staff supervision, resolving customer issues, and maintaining a positive work environment.
Overview
3
3
years of professional experience
Work History
Store Supervisor
South Swell Ice Cream
San Clemente, CA
11.2023 - 06.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
Sales Associate
Mikii's on Del Mar
San Clemente, CA
03.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Production Shift Supervisor
Banzai Bowls
San Clemente, CA
03.2021 - 04.2022
- Ensured workplace safety, conducting regular inspections and enforcing strict adherence to safety protocols.
- Conducted root cause analysis on production issues to prevent future recurrence effectively.
- Delivered consistent on-time delivery of products through effective execution of shift responsibilities.
- Mitigated risks associated with production delays by implementing contingency plans and adjusting resources as needed.
Education
No Degree -
Brigham Young University
Provo, UT04.2028
High School Diploma -
San Clemente High School
San Clemente, CA05.2024
Skills
- Inventory Management
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Store Opening and Closing
- Flexible Schedule
- Friendly and Positive
- Cash Management
Timeline
Store Supervisor
South Swell Ice Cream
11.2023 - 06.2024
Sales Associate
Mikii's on Del Mar
03.2022 - 09.2023
Production Shift Supervisor
Banzai Bowls
03.2021 - 04.2022
No Degree -
Brigham Young University
High School Diploma -
San Clemente High School