Summary
Overview
Work History
Education
Skills
Timeline
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Malia Savoia

Brick

Summary

Dynamic professional with a proven track record at Whole Foods Market Inc, excelling in customer service and problem resolution. Skilled in data entry and critical thinking, I fostered loyalty through effective conflict resolution and enhanced operational efficiency. Committed to achieving goals while maintaining a positive environment for both customers and team members.

Animal care professional with strong background in maintaining animal health and welfare. Proven ability to ensure well-being of animals through attentive care and effective communication. Valued team player with collaborative spirit and flexibility to adapt to changing needs. Known for empathy, patience, and keen observation skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

4
4
years of professional experience

Work History

Animal Care Attendant

Ocean County Health Department
09.2024 - Current
  • Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
  • Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
  • Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
  • Contributed to positive public relations efforts by answering inquiries about available animals and providing excellent customer service during visits to the facility.
  • Assisted with successful adoption events, matching animals with suitable forever homes.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Educated potential adopters on proper pet care and requirements, promoting responsible pet ownership.
  • Increased efficiency in daily operations by maintaining accurate records of animal intake, treatments, and dispositions.

Store Support Supervisor

Whole Foods Market Inc
01.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.

Bakery Clerk

Papa Ganache
07.2021 - 01.2022
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
  • Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
  • Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.

Education

Associate of Arts - Digital Communications And Media

Brookdale Community College
Lincroft, NJ

Skills

  • Customer service
  • Critical thinking
  • Data entry
  • Problem resolution
  • Computer proficiency
  • Office equipment proficiency
  • Time management
  • Goal oriented

Timeline

Animal Care Attendant

Ocean County Health Department
09.2024 - Current

Store Support Supervisor

Whole Foods Market Inc
01.2022 - 09.2024

Bakery Clerk

Papa Ganache
07.2021 - 01.2022

Associate of Arts - Digital Communications And Media

Brookdale Community College

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Malia Savoia