Malia Simpson
Longview,WA
Overview
17
17
years of professional experience
Work History
Administrative Assistant
H&H Company
Hayden, ID
08.2023 - 05.2024
- Recorded expenses and maintained accounting records
- Answered multi line phone system, routing calls to correct person
- Managed accounts payable and receivable
- Composed interoffice correspondence and provided product and service information to customers
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Processed customer orders accurately and within agreed time frames to meet service standards
Evening manager/Book Keeper/Pricing and POS
Super 1 Foods
Athol, ID
02.2018 - 08.2023
- Provide Customer Service to all customers
- Efficiently ring up customers and process payments
- Keep checkout lane clean and organized
- Stocking product on shelves
- Assisting customers with rental accounts
- Balance tills at end of night to verify cash and check transactions
- Track and balance in store and vendor coupons
- Issuing and renewing Parks and Rec and Fish and Game licenses
- Assisting customer with returns and refunds
- Assisting with hanging price tags and sales tags
- Inputting product into back office computer for sales
- Setting up coupon discounts during sales ad period
- Make signs for upcoming sales
- Print weekly sales reports for departments
- Use AS400 to verify product pricing and future sales
- Bookkeeping and records maintenance
Customer Service Associate
Country Store
Coeur d'Alene, ID
02.2019 - 08.2021
- Ringing up customers purchases
- Cash handling
- Counting down cash drawers at night
- Stocking shelves
- Helping with load outs for customers
- Recommending product for customers specific needs
Cashier
WinCo Foods
Coeur d'Alene, ID
01.2018 - 03.2018
- Ringing up customers purchases
- Cleaning up and putting product back in proper spots
- Assisting customers with finding product
Customer Service - Clerical I
Panhandle Health District - Environmental Services
Coeur d'Alene, ID
06.2017 - 11.2017
- Processing various permits for Construction and Food Service
- Scanning and filing of office paperwork
- Researching permit and building plans
- Answering phone calls and e-mails from customers
Inbound Fraud Representative
US Bank
Coeur d'Alene, ID
10.2013 - 06.2017
- Answering inbound calls for credit and debit card issues
- Filing fraud claims for card members
- Answering questions and providing support about existing fraud and dispute claims
- Identifying individuals calling in as actual account holders
Food Service Substitute
Post Falls School Nutrition Services
Post Falls, ID
09.2013 - 11.2013
- Assisting in preparation of food for lunch
- Serving food to kids during lunch hour
- Washing dishes
- Cleaning up the kitchen after lunch has been served
- Following Food Handling Safety rules
CMS Teller
Loomis
Spokane, WA
06.2012 - 08.2013
- Receiving and verifying retail deposits
- Posting deposits to bank accounts
- Banding and preparing cash for change orders
- Making sure change orders are distributed to the correct route drivers
- Counting and verifying bank branch deposits
Flow Team
Target
Coeur d'Alene, ID
11.2011 - 08.2012
- Placing goods on sales floor in specified places
- Back-stocking excess product into the stock room
- Providing customer service
Inventory Supervisor
Borders Books & Music
Coeur d'Alene, ID
06.2007 - 09.2011
- Receiving and sending shipments of goods
- Shipment of packages for individual customers
- Making sure inventory was accurate via Return Pull Lists and Physical Inventory Control
- Making sure product made it to the sales floor following Truck-to-Floor guidelines
- Supervision of sales staff during business hours
- Balancing tills after close and before opening each business day
- Experience with Kronos based payroll system
Timeline
Administrative Assistant
H&H Company
08.2023 - 05.2024
Customer Service Associate
Country Store
02.2019 - 08.2021
Evening manager/Book Keeper/Pricing and POS
Super 1 Foods
02.2018 - 08.2023
Cashier
WinCo Foods
01.2018 - 03.2018
Customer Service - Clerical I
Panhandle Health District - Environmental Services
06.2017 - 11.2017
Inbound Fraud Representative
US Bank
10.2013 - 06.2017
Food Service Substitute
Post Falls School Nutrition Services
09.2013 - 11.2013
CMS Teller
Loomis
06.2012 - 08.2013
Flow Team
Target
11.2011 - 08.2012
Inventory Supervisor
Borders Books & Music
06.2007 - 09.2011
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