MALIA SNAVELY
Sugar Hill,GA
Summary
Organized Clinical Substance Abuse Technician successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Decisive member of the Board of Directors for the Humane Society, experienced in impacting direction of business with successful leadership strategies, tactical decision making and forward-thinking approaches. Detail-oriented Barista with 3.5 years in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service. Barista trainer.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Barista, Starbucks Corp
01.2016 - 08.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained regular and consistent attendance and punctuality
- Made and served approximately 100 café beverages per day with speed, quality and consistency
- Awarded Partner of the Quarter
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Trained new employees and delegated daily tasks and responsibilities.
Volunteer Coordinator
Atlanta Family Hospice
05.2021 - 08.2021
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Developed and maintained relationships with local organizations to identify volunteer opportunities and resources.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
Clinical Substance Abuse Technician
Twin Lakes Recovery Center
05.2019 - 05.2020
- Developed goal-oriented psycho-education activities to client's in a group setting to improve clients' level of functioning and understanding of substance use disorders
- Collected urine samples to test for substance use
- Completed required documentation in timely manner
- Presented case history material to review and discuss with other staff members
- Offered and documented treatment consent forms in patient health records
- Responsible for the creation of social media Facebook group for Alumni clients
- Led supportive group discussions and education sessions with alcohol and drug users and families.
Front Desk Manager
Jp Alfonso Tattoo Studios
04.2017 - 01.2019
- Accepted and processed customer payments
- Maintained schedule and kept appointment times
- Collaborated in a team-based environment to maximize customer satisfaction with store services
- Grew client base by marketing services
- Preserved the branding standards of assigned accounts
- Strengthened company brand and identity by creating distinctive website and logo.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
Coursework in Human Services: Communication Skills for Human Services, Social ScienceResearch Methods, Human Services Org. Systems, Public Policy and Advocacy, Law & Ethics inHuman Services, Case Management, Human Services CapstoneCoursework in Substance Use: Foundations of Addictions -
Bachelor of Arts - Human Services Concentration, Substance Abuse Counseling, Human Services
Southern New Hampshire University
Hooksett, NHSkills
- Volunteer Engagement
- Team Development
- Emotional Support
- File and Records Management
- Community Events
- Social Media Management
- Critical Thinking
- HIPAA Requirements
- Community Service Programs
- Plan Treatments
- Defining Treatment Objectives
- Judgment and Decision-Making
Affiliations
Board Member, Humane Society of Forsyth County, 2018Volunteer ExperienceSt. Vincent DePaul Society Case Manager 2010-2014Volunteer at Humane Society of Forsyth County 2009 - Present Board of Directors, Humane Society of Forsyth County, 2018Humane Hearts Therapy Volunteer, 2017 - Present
Timeline
Volunteer Coordinator
Atlanta Family Hospice
05.2021 - 08.2021
Clinical Substance Abuse Technician
Twin Lakes Recovery Center
05.2019 - 05.2020
Front Desk Manager
Jp Alfonso Tattoo Studios
04.2017 - 01.2019
Shift Supervisor
Barista, Starbucks Corp
01.2016 - 08.2022
Coursework in Human Services: Communication Skills for Human Services, Social ScienceResearch Methods, Human Services Org. Systems, Public Policy and Advocacy, Law & Ethics inHuman Services, Case Management, Human Services CapstoneCoursework in Substance Use: Foundations of Addictions -
Bachelor of Arts - Human Services Concentration, Substance Abuse Counseling, Human Services
Southern New Hampshire University