Yarsheka Howard-Thomas
Pittsburg,TX
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
10
10
years of professional experience
Work History
CASA Advocate Supervisor
East Texas CASA
04.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Developed and maintained relationships with local law enforcement agencies to build trust and rapport.
- Kept team compliant with security protocols and appearance standards.
- Created business correspondence to foster clear and precise communication with external parties.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Completed home-visits, reports, scanning, paperwork and documentation accurately and in timely manner.
Retail Banker II
Woodforest National Bank
07.2017 - 04.2022
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Reached out, generated appointments and built new relationships to grow business.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Educated customers on online banking and mobile banking applications.
Benefits Advisor
Willis Towers Watson One Exchange
05.2015 - 06.2017
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Gathered information about each position and related occupation with employee interviews, field observations, and industry research.
- Assisted with design and implementation of various employee benefits programs.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Worked effectively in fast-paced environments.
Substitute Teacher
Community Services Of Northeast Texas
08.2013 - 05.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Enforced school and class rules to maintain order in classroom.
Education
Bachelor of Science - Business Administration
Texas A&M University - Texarkana
Texarkana, TX05.2020
Associate of Science - Social Work
Northeast Texas Community College
Mount Pleasant, TX12.2015
High School Diploma -
Paul H. Pewitt
Omaha, TX05.2012
Skills
- Hotline Management
- Social Perceptiveness
- Prepare Reports
- Volunteer Evaluations
- Case Records Review
- Family Reunification
- Community Outreach Programs
- Safety and Risk Assessments
- Resource Management
- Volunteer Engagement
- Youth Advocacy
Timeline
CASA Advocate Supervisor
East Texas CASA
04.2023 - Current
Retail Banker II
Woodforest National Bank
07.2017 - 04.2022
Benefits Advisor
Willis Towers Watson One Exchange
05.2015 - 06.2017
Substitute Teacher
Community Services Of Northeast Texas
08.2013 - 05.2015
Bachelor of Science - Business Administration
Texas A&M University - Texarkana
Associate of Science - Social Work
Northeast Texas Community College
High School Diploma -
Paul H. Pewitt
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