Malia Taylor
Pompton Lakes,NJ
Summary
High-performing, results-driven professional with a rare blend of healthcare precision and aviation-driven client service excellence. Licensed Dental Hygienist with 10 active state licenses and recognized as a top-performing provider through GoTu (2025), consistently trusted to build patient loyalty and deliver measurable satisfaction outcomes. Flight Attendant with American Airlines, experienced in high-pressure, customer-facing environments requiring rapid rapport-building, problem-solving, and persuasive communication. Skilled at identifying client needs, influencing decisions, and delivering premium service experiences that drive retention and repeat engagement. Seeking to transition into a corporate sales or client development role where relationship management, performance, and conversion directly contribute to revenue growth
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
05.2023 - Current
- Managed high-pressure situations with professionalism, ensuring passenger trust and safety during flights
- Recognized for exceptional communication and problem-solving in dynamic environments receiving over 250+ customer recognition awards
- Built strong rapport with diverse clientele, contributing to increased customer satisfaction and brand loyalty
- Collaborated with cross-functional crew teams to streamline operations and secure on-time departures
Registered Dental Hygienist
GoTu, Kwikly Dental Staffing
09.2019 - Current
- Recognized as a top performer through GoTu in 2025 for clinical excellence and patient satisfaction
- Delivered high-quality preventative care in fast-paced clinical settings, enhancing patient health outcomes
- Identified treatment opportunities, driving practice revenue growth through effective patient engagement
- Adapted quickly to new offices and teams, maintaining high-level performance and fostering collaborative environments
- Elected advisory council for GoTu in 2025 and 2026
Education
Bachelor’s of Science - Dental Hygiene
Indiana University, South Bend
South Bend, IN05-2019
Skills
- Client Relationship Management
- Value Based Selling
- Revenue Growth
- High-Touch Customer Experience
- Healthcare & Compliance Expertise
- Cross-Functional Collaboration
- Client Needs Assessment
- Regulatory Compliance
- Adaptability in Fast-Paced Environments
Certification
- Registered Dental Hygienist (RDH), PA, NJ, NY, MA, FL, IL, MN, CO, OR, LA
- CPR/BLS Certified
- Local Anesthesia Permit
Timeline
Flight Attendant
American Airlines
05.2023 - Current
Registered Dental Hygienist
GoTu, Kwikly Dental Staffing
09.2019 - Current
Bachelor’s of Science - Dental Hygiene
Indiana University, South Bend