Barbara DeRamus
Montgomery,AL
Summary
Reliable professional with background in student transportation safety, skilled at maintaining high productivity levels and completing tasks efficiently. Possess expertise in safety protocol adherence, behavior management, and emergency response preparedness. Excel in communication, patience, and adaptability, ensuring smooth and safe transport for students.
Overview
29
29
years of professional experience
1
1
Certification
Work History
School Bus Monitor
MPS Transportation Department
Montgomery, AL
08.2021 - Current
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Maintained order and discipline among passengers during trips.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Protected students from physical and verbal bullying.
Customer Service Representative
Montgomery Sanitation Department
Montgomery, AL
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took special orders in person and over telephone, generating additional revenue every month.
Summer School Teacher
Montgomery Public Schools
Montgomery, AL
06.2021 - 07.2024
- Provided individualized instruction to meet the needs of a diverse group of students.
- Encouraged positive behavior in the classroom by using effective discipline strategies.
- Maintained a safe and secure learning environment for all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Teller Supervisor
Montgomery Water Works
Montgomery, AL
05.1995 - 06.2016
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Developed and maintained strong relationships with customers, promoting bank loyalty and retention.
- Managed the resolution of transaction discrepancies, implementing corrective actions to prevent recurrence.
- Verified amounts and integrity of every check or funds transfer.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Resolved complex customer issues, acting as the first point of escalation for complaints and inquiries.
- Balanced daily cash deposits and vault inventory with zero error rate.
Education
Bachelor of Science - Social Work
Brescia University
Owensboro, KYBasic High School Courses
Bullock County High School
Union Springs, ALSkills
- Child Supervision
- Verbal Communication
- Social Perceptiveness
- Special Needs Support
- Disability Awareness
- Analytical Thinking
Certification
- Substitute Teacher Certification
Timeline
School Bus Monitor
MPS Transportation Department
08.2021 - Current
Customer Service Representative
Montgomery Sanitation Department
08.2021 - Current
Summer School Teacher
Montgomery Public Schools
06.2021 - 07.2024
Teller Supervisor
Montgomery Water Works
05.1995 - 06.2016
Bachelor of Science - Social Work
Brescia University
Basic High School Courses
Bullock County High School
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