Administrative Assistant
Malia-Kathleen Sanchez
La Plata County Human Services
Bayfield,Colorado
Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsSummary
Customer Service Representative supporting clients through account servicing, record updates, and careful follow-through on discrepancies in a fast-moving branch environment. Brings a detail-focused approach to keeping client information organized, current, and easy to verify, with background in branch support and high-volume transaction handling that translates well to consistent customer care.
2
Languages
9
Years of experience
Work History
Rural Mail Carrier
1 Year 5 Months- Sorted incoming mail and packages by route to support accurate, efficient daily delivery.
- Completed rural routes independently while adapting to changing weather, road conditions, and delivery access.
- Maintained professional customer relations when interacting with residents about deliveries, holds, and address updates.
- Handled package delivery and collection requests with care to support timely service across the route.
Customer Service Cashier, Shift Leader
9 Years 5 Months- Serve 10 to 60 customers daily while answering product questions and creating a welcoming checkout experience.
- Process customer orders and payment transactions accurately using POS systems for cash and credit card sales.
- Train new employees, delegate daily tasks, and keep shift responsibilities organized during busy periods.
- Resolve employee conflicts and support a positive, productive work environment across shifts.
- Manage inventory and order supplies to keep the market well stocked and support day-to-day operations.
- Keep the checkout and ordering area clean, tidy, and ready for customers throughout each shift.
Administrative Assistant
1 Month- Maintain confidential files, forms, and correspondence in support of daily office operations.
- Coordinate incoming calls, messages, and appointments to keep staff calendars organized.
- Support clients with questions about forms, documents, and next steps in the service process.
- Prepare correspondence, reports, and routine office materials for internal and external use.
Associate Banker
10 Months- Streamline banking operations by using advanced technology tools and efficient process improvements.
- Open, close, transfer, and update accounts for a diverse client base with accurate documentation.
- Balance teller drawers and ATM cash while completing high-volume money counts manually and by machine.
- Investigate customer inquiries, resolve discrepancies quickly, and maintain friendly, professional interactions.
- Educate customers on online and mobile banking applications while contributing ideas in team meetings.
Pharmacy Technician
2 Months- Verified prescriptions against patient profiles to reduce medication errors before dispensing.
- Entered and checked patient information accurately during prescription processing.
- Assisted pharmacists with dispensing, filling, labeling, and packaging prescriptions for customers.
- Answered patient and provider calls, addressed medication questions, and coordinated refill requests and insurance authorizations.
- Maintained clean work areas, stocked supplies, organized shelves, and followed HIPAA and safety procedures.
Skills
Account opening procedures
Cash drawer management
Teller balancing
Money handling
Banking transaction processing
Customer service excellence
Conflict resolution
Customer relations
Fraud prevention
Regulatory compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
La Plata County Human Services
09.2026 - Current
Rural Mail Carrier
United States Postal Service, USPS
04.2025 - 09.2026
Associate Banker
BMO
11.2023 - 09.2024
Pharmacy Technician
Great Plains Health
11.2023 - 01.2024
Customer Service Cashier, Shift Leader
Vallecito Lake Country Market
04.2017 - 09.2026