Trisha Watters
Orangeville,UT
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
USPS, United States Postal Service
Tooele, UT
12.2017 - 04.2023
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Maintained accurate records of daily deliveries.
Night Auditor
Courtyard by Marriott
Salt Lake City, UT
01.2015 - 01.2017
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Customer Service Representative
Discover Card Financial Services
West Valley City, UT
02.2010 - 01.2012
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cruise Specialist
American Express Travel Rltd Svcs Co,Inc
Salt Lake, Utah
01.2005 - 01.2010
- Provided customer service to clients regarding cruise packages, itineraries, and travel information.
- Assisted customers in selecting the best package for their budget and preferences.
- Researched availability of cruises, flights, hotels, car rentals, and other vacation components.
Education
Paralegal Certificate - Paralegal Studies
Utah State University
Logan, UT04-2005
Skills
- Mail Sorting
- Complaint resolution
- Call Management
- Data Entry
- Account updating
- Conflict Resolution
- Technical Troubleshooting
- Performance Metrics
Certification
- Certified Remote Work Professional.
Timeline
Rural Mail Carrier
USPS, United States Postal Service
12.2017 - 04.2023
Night Auditor
Courtyard by Marriott
01.2015 - 01.2017
Customer Service Representative
Discover Card Financial Services
02.2010 - 01.2012
Cruise Specialist
American Express Travel Rltd Svcs Co,Inc
01.2005 - 01.2010
- Certified Remote Work Professional.
Paralegal Certificate - Paralegal Studies
Utah State University
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