Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malia Swingle

Bettendorf

Summary

Diligent Sales Representative with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Adjuster

Sentry
07.2024 - 06.2025
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.

Sales Representative

Green Chevrolet
03.2024 - 07.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Sales Representative

Kunes Nissan
01.2023 - 03.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Server

Dick City Bistro
03.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.


Full Time Office Assistant

Elite Commercial Cleaning
11.2019 - 01.2023
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Expedited document processing with accurate data entry and timely filing.

Bartender

Riverboat Twilight
07.2021 - 10.2021
  • Seasonal position which lasted 4 months.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Rail House
04.2021 - 09.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Part Time Cleaner

Elite Commercial Cleaning
10.2015 - 04.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.

Hostess

Applebee's
01.2017 - 04.2017
  • Working as hostess, I greeted customers, maintained efficient seating order, bussed tables, and occasionally ran food.

Education

High School -

North Scott Senior High School
Davenport, IA
05.2017

Skills

  • Cash handling
  • Serving Experience
  • Clerical Experience
  • Data Entry
  • Host/Hostess
  • Front Desk
  • Bartending
  • Microsoft Word
  • Restaurant experience
  • Busser
  • Commercial Cleaning
  • QuickBooks

Certification

Driver's License

Timeline

Insurance Adjuster

Sentry
07.2024 - 06.2025

Sales Representative

Green Chevrolet
03.2024 - 07.2024

Sales Representative

Kunes Nissan
01.2023 - 03.2024

Server

Dick City Bistro
03.2022 - 01.2023

Bartender

Riverboat Twilight
07.2021 - 10.2021

Bartender

Rail House
04.2021 - 09.2021

Full Time Office Assistant

Elite Commercial Cleaning
11.2019 - 01.2023

Hostess

Applebee's
01.2017 - 04.2017

Part Time Cleaner

Elite Commercial Cleaning
10.2015 - 04.2021

High School -

North Scott Senior High School

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