Malibu Flegal
Draper,UT
Summary
Highly skilled and compassionate professional with extensive experience in childhood education, administration, and staff development. Proven expertise in achieving high-quality standards in school-age and toddler programs over multiple years. Proficient in facility management, financial administration, and sales growth, with a strong focus on relationship building and team leadership. Dedicated to making a positive impact and doing the most good for the most kids. Holds a Preschool CDA credential and demonstrates a commitment to fostering professional growth.
Overview
1
1
Certificate
5
5
Dynamic leader driving growth and high-performing teams.
4
4
years of professional experience
Work History
Administrative Assistant
Learning Care
South Jordan, UT
03.2025 - Current
- Organized and maintained office files, ensuring easy access to documents and compliance with company standards.
- Managed scheduling for meetings and appointments, optimizing time management for team members. Interviews and coaching new team members.
- Assisted in preparing reports and presentations, enhancing communication with stakeholders multiple times a year.
- Coordinated travel arrangements, streamlining logistics for staff attending off-site events at least every other month.
- Opened two pre new build locations enrolling families and recruiting and training and entire new staff and opened both schools planned and facilities marketing to the community open house events meeting with chamber of commerce a couple of times.
- Assisted with giving building tours to new families daily at least 2-8 a day.
- Planning monthly marketing and family engagement events
- Kept school up policy, Utah's licensing requirements, Learning Care standards and Utah’s high quality (CCQS) daily.
- Trained other management and staff within learning care every month.
- Developed and maintained relationships with vendors, negotiating favorable terms for services and supplies every week.
- Deliver excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships daily.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues consistently.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture consistently.
- Been acting director in place of a director when company faces overturn.
Program Specialist
ABC Great Beginnings
Taylorsville, UT
12.2022 - 03.2025
- * Served as a Program Specialist overseeing daily operations for a 200-child licensed program, adapting to multiple leadership roles including operations, staff development, family relations, compliance, and program quality.
- * Supported and guided teams of 5–40 employees, providing coaching, training, scheduling support, and hands-on leadership to maintain a successful and engaging environment.
- * Increased enrollment and strengthened family retention through exceptional customer service, relationship-building, community outreach, tours, and full-cycle enrollment support.
- * Maintained daily compliance with state licensing regulations, grant requirements, safety standards, and required staff-to-child ratios while ensuring operational excellence.
- * Analyzed program data, enrollment trends, attendance, and performance indicators to identify improvements and support organizational goals.
- * Led quality improvement initiatives, achieving multiple High Quality Plus CCQS ratings through staff coaching, observations, process improvements, and program enhancements.
- * Developed, implemented, and monitored curriculum and programming while supporting employees in delivering high-quality experiences.
- * Coordinated staffing plans, schedules, classroom coverage, and daily operations to ensure efficiency and compliance.
- * Trained, mentored, and supported employees across all positions, helping team members achieve professional growth and complete quality initiatives such as Top Star recognition.
- * Managed family communication, including inquiries, concerns, conflict resolution, and relationship-building to create a positive client experience.
- * Oversaw administrative responsibilities including documentation, reporting, billing support, records management, audits, and compliance systems.
- * Created staff engagement initiatives that improved morale, teamwork, and workplace culture.
- * Recognized as a flexible and dependable leader capable of managing competing priorities, solving problems quickly, and supporting overall program success.
PSA
Prospect Airport Services
Salt Lake City, UT
03.2024 - 12.2024
- * Provided exceptional passenger assistance at Salt Lake City International Airport, supporting 50+ passengers per shift in a fast-paced, safety-focused environment while maintaining professionalism and efficiency.
* Assisted elderly, disabled, and mobility-limited passengers with wheelchair transportation, ensuring comfort, dignity, safety, and timely arrival to gates.
* Coordinated with airline gate agents, flight attendants, and airport teams to respond to passenger service requests and support smooth boarding and arrival operations.
* Managed incoming service calls through iPad-based dispatch systems, prioritizing requests, communicating updates, and ensuring timely passenger assistance.
* Supported end-of-day airport operations by cleaning, organizing, and maintaining wheelchair equipment to ensure readiness, safety, and proper sanitation for future passengers.
* Provided personalized travel support including wheelchair services, luggage assistance, restroom and dining accommodations, ride-share coordination, and airport navigation.
* Monitored flight schedules, boarding times, and passenger movement to support on-time departures and reduce delays.
* Demonstrated strong independence, accountability, and problem-solving skills while working in a fast-paced environment with minimal supervision.
* Delivered compassionate customer service by assisting passengers with diverse needs while creating a safe, positive, and stress-free travel experience.
* Followed airport safety procedures, accessibility standards, and company policies while maintaining high-quality service standards.
Education
High School Diploma -
Southpointe
South Jordan, UT05-2024
Skills
Early Childhood Education & Program Management
Office & Financial Administration
Grant Writing & Fundraising Strategies
Staff Development & Training Programs
Behavioral Intervention Techniques
Sales Growth & Client Relationship Building
Facility Operations & Compliance
Performance assessments
Accomplishments
- Consistently maintained high-quality standards in school-age and toddler programs.
- Spearheaded successful grant applications to secure funding for educational programs.
- Conducted impactful staff evaluations, driving team efficiency and professional growth.
- Achieved significant sales growth through targeted strategies and relationship-building.
- Implemented effective behavioral intervention plans, enhancing child development outcomes.
Certification
- Child Development Associate (CDA) Credential - Council for Professional Recognition.
- Food Handlers
- First aid, AED and First Aid Certification
Timeline
Administrative Assistant
Learning Care
03.2025 - Current
PSA
Prospect Airport Services
03.2024 - 12.2024
Program Specialist
ABC Great Beginnings
12.2022 - 03.2025
High School Diploma -
Southpointe