Marco Gonzalez Orihuela
Sacramento,KY
Summary
Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Body Shop Assistant
Family Owned
2022.05 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
Food Runner
Zócalo UV
2022.08 - 2023.07
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Cultivated warm relationships with regular customers.
Yard Worker
Family Owned Business
2020.06 - 2022.11
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
- Mowed lawns using self-propelled and riding mowers.
- Contributed to a clean work environment by performing daily trash removal, sweeping, and general upkeep tasks.
Warehouse Worker
Rapid Brands
2021.02 - 2021.04
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
Dishwasher
Perkos Cafe And Grill
2020.02 - 2020.06
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
American Legion High School
3801 Broadway, Sacramento, CA 95817Skills
- Auto body repair
- Body Filler Application
- Power Tool Operation
- Workplace Safety
- Adaptable to change
- Sanding Techniques
Dirtbikes
They are Amazing and capable Machines that you need to learn how to control properly, unless you want to fall and feel it for days, and even if you are good you will still fall at times, but that's part of the sport.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Runner
Zócalo UV
2022.08 - 2023.07
Body Shop Assistant
Family Owned
2022.05 - Current
Warehouse Worker
Rapid Brands
2021.02 - 2021.04
Yard Worker
Family Owned Business
2020.06 - 2022.11
Dishwasher
Perkos Cafe And Grill
2020.02 - 2020.06
High School Diploma -
American Legion High School
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