Malick D. Coleman
Dallas
Summary
My objective is to obtain a position where I can utilize my written, verbal, communicative, and organizational skills to help benefit others in a professional organization with a company that makes positive contributions to myself and the community. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
9
9
years of professional experience
Work History
Manager
D&T Contracting
09.2024 - 06.2025
- Oversaw daily operations and project planning.
- Delegated responsibilities and monitored staff performance.
- Resolved internal conflicts and provided team leadership.
- Trained and developed new employees for operational readiness.
- Maintained timelines, logistics, and site safety.
Correctional Officer
Whiteville Correctional Facility
Whiteville
06.2023 - 08.2024
- Remained alert for signs of disorder or tension to anticipate problems and implement proactive actions.
- Executed evacuation procedures during fire and safety drills.
- Kept prisoners engaged through recreational activities and work assignments.
- Fulfilled tower surveillance duty and continuously monitored grounds for potential security breaches.
- Provided first aid and crisis intervention as needed.
- Conducted regular security checks and searches to prevent contraband entry.
- Monitored surveillance equipment to ensure safety of correctional facility.
- Performed thorough cell searches to locate contraband items such as drugs or weapons.
Contract Case Manager
Genentech Access Solutions / Magnit Global
04.2022 - 04.2023
- Identified barriers to reimbursement and recommended program efficiencies.
- Facilitated referrals to alternative coverage options and assistance programs for underinsured patients.
Customer Service Representative
Accredo
06.2019 - 04.2022
- Worked diligently to assist escalated calls.
- Managed medication orders and shipments for customers.
Administrative Assistant
Winston Tax Consultants
01.2016 - 05.2018
- Assisted tax professionals with administrative support.
- Handled incoming phone calls and scheduled appointments.
- Organized and distributed mail and documents.
Education
Gateway Christian School
05.2017
Medical Education & Research Institute
05.2014
Skills
- Decision-making
- Crowd control
- Problem-solving aptitude
- Search procedures
- Interpersonal communication
- Discipline and Control
- Conflict resolution skills
- Team leadership and supervision
- Staff training and development
Bonuses
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Manager
D&T Contracting
09.2024 - 06.2025
Correctional Officer
Whiteville Correctional Facility
06.2023 - 08.2024
Contract Case Manager
Genentech Access Solutions / Magnit Global
04.2022 - 04.2023
Customer Service Representative
Accredo
06.2019 - 04.2022
Administrative Assistant
Winston Tax Consultants
01.2016 - 05.2018
Gateway Christian School
Medical Education & Research Institute