Maliek Lawton
Gwynn Oak,MD
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Line Cook,
Applebee's Neighborhood Grill & Bar
Catonsville, MD
07.2015 - 01.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
Bartender
Applebee's Neighborhood Grill & Bar
Catonsville, MD
07.2015 - 01.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Improved and applied social media marketing strategies to increase patronage.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Customer Service Representative
Safeway
Catonsville , MD
08.2012 - 12.2014
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and backed up other customer service managers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided ongoing guest service.
Education
Diploma -
Coppin Academy
Baltimore, MD06.2011
Skills
- Portioning
- Food Presentation
- Food rotation
- Kitchen sanitation
- Frying
- Food safety
- Supply Management
- Team Leadership
- Employee Training
- Cleaning
- Photography
- Cash Register Operation
- Appointment Setting
Timeline
Line Cook,
Applebee's Neighborhood Grill & Bar
07.2015 - 01.2023
Bartender
Applebee's Neighborhood Grill & Bar
07.2015 - 01.2023
Customer Service Representative
Safeway
08.2012 - 12.2014
Diploma -
Coppin Academy