Maliek Rawlings
Los Angeles,CA
Summary
Highly motivated worker with 9+ years of sales experience. Proficient multi-tasker that excels in customer service and fast-paced environments. Proven ability to exceed personal goals and team goals with exceptional results. Praised for being self-driven, organized, a team player, and always willing to learn and grow.
Overview
5
5
years of professional experience
Work History
Research Representative
Certified HR Experts
2021.03 - Current
- Create customize marketing materials to increase product awareness.
- Identify appropriate marketing channels and target clients for campaigns.
- Find new locations for potential business.
- Coordinate with social medias, public relations and other teams to execute product introductions.
- Maximize advertising efforts by developing content for media relations, corporate communications and social media posts.
- Answer and transfer calls as needed.
- Answer client questions and or concerns as needed.
- Identified appropriate marketing channels and target customers for campaigns.
Driver
Rides Are Us
2022.01 - 2022.08
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provide safe and reliable transportation to customers.
- Followed all relevant traffic laws and safety regulations.
- Offer friendly service to passengers while they are in route to their destination.
- Get passengers to their destination in a timely manner.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Make each drive cozy to ensure repeat patronage.
Client Advisor
Burberry
2022.05 - 2022.08
- Drove sales efficiently with large book of clientele.
- Support efficient and timely replenishment of sales floor merchandise at all times.
- Kept floor clean, waxed fixtures, folded items, polished and shined mirrors, vacuumed fitting rooms, and stocked back of house for everyday success.
- Logged reports, expenses, receipts and sales documents into digital database.
- Sent general product information, thank you, follow ups, and touch bases emails to clients every day to ensure a strong growing relationship.
- Personally delivered items to client if needed.
- Supported efficient and timely replenishment of sales floor merchandise.
- Team oriented always striving to build colleagues spirit, and also ensure a positive workforce.
- Provide accurate information about promotions, programs and products, helping drive high client retention.
- Arrive early to brush up on potential events, news, fashion shows, new store product, etc.
- Work closely with store manager to solve problems and handle customer concerns as needed.
- Used POS system to process sales, returns, online orders and gift card activations.
- Answer questions about store policies and addressed client concerns.
- Offer all clients top-notch, personalized service to boost sales, trust, and client satisfaction.
Retail Sales Associate
Nordstrom
2019.10 - 2022.05
- Learned the ins and outs of all luxury designers.
- Greeted clients and helped with product questions, selections, in store purchases, opening a Nordstrom credit card, and client reward program.
- Offered each clients top-notch, personal service to boost sales and satisfaction.
- Answered questions about store policies and procedures.
- Used POS system to process sales, returns, and online orders.
- Balanced and organized cash registers by handling cash, counting change, and storing coupons, notes, and other required information.
- Logged reports, expenses, receipts and sales documents into digital database.
- Certified in mens tailoring and mens/woman shoes.
- Monitored sales floor and maintained presentable merchandise displays.
- Clearly labeled items, stocked merchandise, and arranged merchandise according to size or color so that work area was visually appealing.
- Built a clientele book to capture customers for long-term success.
- Formed social media geared towards Nordstrom collections and luxury designers.
- Opened and closed store independently.
Mobile Expert
T-Mobile
2019.07 - 2019.10
- Conduct day to day duties accurately and efficiently.
- Maintained high energy and enthusiasm in a fast-paced environment.
- Proactively served customers and offered all of T-Mobile products and services to aide in sales.
- Effective problem solver in daily T-Mobile transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
- High client retention rate due to quality customer service.
- Overcame objection using friendly and persuasive strategies.
- Demonstrated respect, friendliness and willingness to help wherever I am needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked flexible hours including nights, weekends, and holiday shifts.
- Maintained excellent attendance record and consistently arrived to work on time.
Education
Associate of Arts - Graphic Design
Academy of Art University
San Francisco, CAAssociate of Arts - Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PA2019
Associate of Arts - Digital Communications And Media
Indiana University of Pennsylvania
Indiana, PA2018
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh
Pittsburgh, PA2017
Diploma - Liberal Arts And General Studies
Propel Braddock Hills High School
Pittsburgh, PA2015
Skills
- Team leadership and supervision
- Excellent verbal and written communication
- Product knowledge
- Attention to detail
- Research Design
- Organization
- Multi-tasking
- Self-motivated
- Problem Solving
- Merchandising
- Clientele driven
- Marketing
- Point-of-Sale systems
- Cultural awareness
- Graphic Design
- Fashion Stylist
- Advanced in Photoshop, Illustrator, InDesign, Microsoft Office, Microsoft Word, PowerPoint, Excel, and sound/ audio engineering
Timeline
Client Advisor
Burberry
2022.05 - 2022.08
Driver
Rides Are Us
2022.01 - 2022.08
Research Representative
Certified HR Experts
2021.03 - Current
Retail Sales Associate
Nordstrom
2019.10 - 2022.05
Mobile Expert
T-Mobile
2019.07 - 2019.10
Associate of Arts - Graphic Design
Academy of Art University
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh
Associate of Arts - Digital Communications And Media
Indiana University of Pennsylvania
Associate of Arts - Graphic Design
The Art Institute of Pittsburgh
Diploma - Liberal Arts And General Studies
Propel Braddock Hills High School
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