Malik A Parham
Charlotte,NC
Summary
To continue a rewarding, Career in Restaurant Management /General or Assistant Manager. Professional in restaurant management, recognized for maintaining high standards and delivering results. Skilled in streamlining kitchen operations and ensuring adherence to safety protocols. Known for fostering teamwork and adapting to dynamic environments. Expertise in inventory control and team supervision. Experienced with directing kitchen operations to enhance efficiency and compliance. Utilizes leadership skills to foster cohesive and productive team environment. Track record of managing inventory and resources effectively to support operational goals. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
20
20
years of professional experience
Work History
Back of House Manager
High Tide Hospitality
10.2020 - Current
- Followed operational procedures and enforced product standards, quality and consistency.
- Organized stockroom for quick and safety-centered workflow and prepared for company inspections.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Re-ticketed marked down items, maintained damaged item log and oversaw spot checks for quality consistency.
- Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
- Ensured timely preparation of delicious meals by coordinating with front-of-house staff for smooth service flow.
- Managed relationships with suppliers to ensure consistent delivery of quality ingredients at competitive prices.
Assistant General Manager
Harvey Management
04.2011 - 04.2019
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
Assistant Store Manager
Dollar Tree Corporation
10.2011 - 02.2013
- Supervisor: Darnell Hallman
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Assistant General Manager
El Rancho Food Group
07.2004 - 09.2011
- Supervisor: Dean Young
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Education
High School Diploma -
Bernie L Edmonson Educational Center
East Orange, New Jersey06.2002
Skills
- Service Orientation
- Coordination
- Critical Thinking
- Management of Personnel Resources
- Monitoring
- Social Perceptiveness
- Time Management
- Food Safety Compliance
- Employee Scheduling
- Ordering Supplies
- Money Handling
- Staff Training and Development
References
Reference upon request
Timeline
Back of House Manager
High Tide Hospitality
10.2020 - Current
Assistant Store Manager
Dollar Tree Corporation
10.2011 - 02.2013
Assistant General Manager
Harvey Management
04.2011 - 04.2019
Assistant General Manager
El Rancho Food Group
07.2004 - 09.2011
High School Diploma -
Bernie L Edmonson Educational Center
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