Malik Barksdale
Orlando,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Knowledge Is Power Learning Center
2009.08 - 2020.10
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Remain courageous and calm during moments of customer dissatisfaction
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
Education
Associates Degree - Business Communications
Nassau Community College
Garden City, NYRegents Diploma -
Hillside Arts And Letters Academy
Jamaica, NY06.2014
Skills
- Customer Retention
- Complaint Resolution
- Price Quotes
- Report Generation
- Problem Resolution
- Telephone Etiquette
- Data Entry
- Scheduling
- Appointment Scheduling
- Call Management
Timeline
Customer Service Specialist
Knowledge Is Power Learning Center
2009.08 - 2020.10
Associates Degree - Business Communications
Nassau Community College
Regents Diploma -
Hillside Arts And Letters Academy
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