Open To Work
Malik Brooks
IT helpdesk
DeSoto,TX
Work Preference
Summary
Resourceful Desktop Support Technician known for high productivity and efficiently completing tasks. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring smooth IT operations and user satisfaction.
Reliable Information Technology Help Desk Technician with background in providing technical support to diverse client bases. Strengths lie in problem-solving, software troubleshooting, and user training. Successfully improved customer satisfaction rates by optimizing help desk efficiency and streamlining processes in previous roles. Skilled at communicating complex information to non-technical individuals effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Culinary Specialist
Navy
Kingsland, Georgia
08.2016 - Current
- Managed inventory levels and ordered supplies as needed for meal preparation.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Updated and maintained databases with current information.
- Recognized by management for providing exceptional customer service.
- Supervised daily operations and ensured compliance with safety regulations.
- Trained junior personnel on operational procedures and best practices.
- Coordinated logistics for equipment maintenance and inventory management.
IT Field Support Technician
DeSoto School District
DeSoto, Tx
08.2015 - 08.2016
- Provided technical support for hardware and software issues in classrooms.
- Installed and configured network equipment across school facilities.
- Assisted staff with troubleshooting computer and printer malfunctions.
- Conducted routine maintenance on IT equipment to ensure functionality.
- Documented support tickets and resolutions in the help desk system.
- Collaborated with IT team to improve support processes and procedures.
- Created user accounts and managed user profiles in Active Directory environment.
- Resolved software related issues on both desktop and laptop computers.
- Diagnosed hardware related faults and replaced defective components.
- Monitored system performance metrics for potential issue identification.
- Configured IP addresses for new workstations and troubleshooted network problems.
- Deployed new PCs across multiple sites according to set standards.
- Managed inventory control of all IT assets in the organization.
- Troubleshot network connectivity problems for local and remote users.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Oversaw daily performance of computer systems.
Education
Bachelor of Arts - Cybersecurity
DeVry University
03.2026
Bachelor of Arts - Computer Science
Southern New Hampshire University
12.2025
DeSoto High School
06.2016
Skills
- Customer service
- Network troubleshooting
- Active directory
- Wireless networking
- VoIP support
- Network connectivity
- Asset management
- Remote support
- Hardware repair
- Software updates
- VPN configuration
- Ticket management
- Hardware configuration
- TCP/IP
- Hardware troubleshooting
- Product knowledge
- Data analysis
- Network configuration
- Equipment maintenance
- LAN/WAN
- DHCP/DNS ethernet and firewall proficient
- Windows 10
- IT asset management
- Software installation
- Team collaboration
- Database management
- Cybersecurity awareness
- Technical documentation
- Inventory control
- User support
- Technical support
- Inventory management
- Calm under pressure
- Friendly, positive attitude
- Troubleshooting
- Team management
- User account management
- Operating systems
- Desktop support
- Hardware upgrades
- Linux programming and administration
Languages
English
Professional
Certification
- CompTIA SeC+ Projected Mar 2026
- Active Driver License
Education and Training
true
Timeline
Culinary Specialist
Navy
08.2016 - Current
IT Field Support Technician
DeSoto School District
08.2015 - 08.2016
Bachelor of Arts - Cybersecurity
DeVry University
Bachelor of Arts - Computer Science
Southern New Hampshire University
DeSoto High School