Summary
Overview
Work History
Education
Skills
Timeline
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Malik CALLOWAY

Cleveland,OH

Summary

Enthusiastic candidate with extensive experience in customer service, banking, book keeping, cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Float Teller

Keybank
09.2022 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Review and maintain knowledge of product guides, fees, and policies to stay current on offerings
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Account Executive

Buckeye Business Products
01.2022 - 09.2022
  • Established and maintained good public relations and networking within community to develop business
  • Gathered company and contact information to compile data for current and potential customers
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity
  • Communicate with clients and potential clients regarding their billing and account status via
  • Salesforce
  • Act as a point of contact for clients while resolving their problems and handling any complaints they may have in a timely manner
  • Identify new potential customers
  • Stay up-to-date with new features and product launches.

Summer Intern

A.L.N
06.2021 - 08.2021
  • Tasked with charging expenses to accounts and cost centers by reviewing expense and invoice reports
  • Managed clients finances, transactions, and employee pay stubs using Intuitt Quickbooks
  • Ran and updated social media accounts to appeal to new and existing clients
  • Helped clients by answering any questions or concerns they may have while managing their accounts
  • Devised new and improved records management programs to organize and protect data

Education

Bachelor of Business Administration - Marketing

Kent State University
Kent, OH
06.2021

Skills

  • INTUIT QUICKBOOKS
  • RStudio
  • Salesforce
  • Banking
  • Book Keeping
  • Processing Payments
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Account Management
  • Customer Relationships

Timeline

Float Teller

Keybank
09.2022 - Current

Account Executive

Buckeye Business Products
01.2022 - 09.2022

Summer Intern

A.L.N
06.2021 - 08.2021

Bachelor of Business Administration - Marketing

Kent State University

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Malik CALLOWAY