Malik Carter
Acceptance LLC
ORLANDO
5
years of professional experience
Results-driven individual with experience in customer service and support. Skilled in objection handling and time management, consistently delivering high-quality service and fostering lasting client relationships to achieve positive outcomes.
Work History
Direct Support Professional
2 Months- Built strong relationships with clients and families through consistent, professional communication and individualized support.
- Assessed client needs and adapted communication styles to improve engagement and achieve positive outcomes.
- Collaborated with multidisciplinary teams to coordinate services and ensure high-quality care.
- Educated families on support strategies, progress, and available resources using clear, empathetic communication.
- Resolved challenging situations calmly through active listening, de-escalation, and problem-solving.
- Maintained accurate documentation while managing multiple responsibilities in a fast-paced environment.
- Demonstrated reliability, accountability, and professionalism while consistently meeting organizational expectations.
Delivery Associate
8 Months- Delivered exceptional customer service while completing deliveries accurately and professionally across a high-volume service area.
- Built positive customer relationships through courteous communication and prompt resolution of delivery questions or concerns.
- Managed a daily route while prioritizing efficiency, accuracy, and customer satisfaction.
- Adapted quickly to changing schedules, traffic conditions, and customer requests while consistently meeting performance expectations.
- Collaborated with dispatch and team members to resolve issues and ensure timely service.
- Delivered 300–350 packages per day while maintaining high accuracy.
- Completed routes with 98%+ on-time delivery performance.
- Served 150+ customers daily.
- Became Lead Trainer within 6 months, and trained over 15+ employees.
Sales Representative
5 Months- Prospected residential neighborhoods daily to identify new customers and generate qualified sales opportunities.
- Conducted face-to-face consultations to understand homeowner needs and recommend customized window solutions.
- Delivered persuasive product presentations that highlighted energy efficiency, durability, and long-term value.
- Built rapport with homeowners, addressed concerns, and handled objections to move opportunities through the sales process.
- Followed up with prospects to answer questions, schedule appointments, and increase conversion rates.
- Maintained an organized sales pipeline and documented customer interactions using CRM software.
- Knocked on 120-150 doors per day, scheduling 10-15 appointments per week.
- Maintained a 20% consultation-to-sale conversion rate.
- Generated 3-7 qualified leads per week.
Grocery Clerk
1 Year 5 Months- Delivered exceptional customer service by assisting customers with product recommendations, locating items, and resolving questions in a fast-paced retail environment.
- Built rapport with customers to create a positive shopping experience and encourage repeat visits.
- Maintained detailed product knowledge across multiple departments to answer customer questions and recommend alternatives.
- Collaborated with team members to ensure shelves were fully stocked, organized, and presentation-ready to maximize sales opportunities.
- Managed inventory, merchandising, and product rotation while maintaining high standards for accuracy and quality.
- Handled customer concerns professionally, resolving issues quickly to maintain customer satisfaction.
- Assisted 60+ customers per shift.
- Helped maintain 98%+ shelf availability.
- Worked in a store generating high daily customer traffic.
- Trained 20+ new associates.
Education
High School Diploma
Skills
Communication
Objection Handling
CRM Software
Microsoft Excel
Customer Relationship Building
Consultative Selling
Time Management
Active Listening
Customer Service Excellence
Timeline
Direct Support Professional
Acceptance LLC
06.2026 - CurrentRead More
Delivery Associate
SHERPA
08.2025 - 04.2026Read More
Sales Representative
Great Day Improvements
01.2025 - 06.2025Read More
Grocery Clerk
Publix
04.2021 - 09.2022Read More
Wekiva High School
High School Diploma
Read More