Malik Coleman
Columbia
Summary
Experienced technical support specialist with years of experience in troubleshooting desktop operating systems. Highly adaptable and accomplished professional, I possess a diverse skill sets to excel in various industries. I am exceptional at building strong relationships with clients and colleagues alike, using my social skills to foster productive interactions. I am a quick learner and easily adapt to new technologies and concepts.
Overview
10
10
years of professional experience
Work History
DSP DRIVER
Amazon
11.2024 - Current
- Handle daily package deliveries to customers, ensuring timely and accurate drop-offs
- Follow assigned routes, provide excellent customer service, and maintain a clean, efficient delivery vehicle
- Resolve any delivery issues and keep management informed of challenges
- Prioritize safety, adhere to traffic laws, and consistently meet delivery targets
DELIVERY SPECIALIST
Spark, Uber, Grubhub, Instacart
05.2019 - Current
- Execute timely food deliveries, ensuring customer satisfaction
- Conduct order deliveries with strict adherence to the customer service and food safety guidelines specified by each delivery provider
- Utilized the courier apps to manage availability, accept delivery requests, and pinpoint customer locations
- Achieved a flawless100% delivery completion record, earning a stellar4.9/5 customer service rating
DOT DRIVER
Sherwin Williams
12.2023 - 11.2024
- Deliver products to customers from various stores, ensuring that deliveries are prepared to meet customer requirements in the most efficient manner
- Assist in warehouse duties such as cleaning, organizing products in stock, and helping customers
HIGH TICKET SALES AGENT
USLM Financial
07.2023 - 12.2023
- Exhibit exceptional expertise in the sale of a wide range of life insurance policies, demonstrating a comprehensive understanding of various coverage options and their associated benefits
- Establish trust with clients by serving as a reliable consultant, conducting thorough consultations to gain a comprehensive understanding of their individual circumstances and financial objectives
- Utilized this knowledge to create personalized life insurance plans, customized to meet each client’s distinct requirements and long-term financial goals
Technical Support Specialist
Tenable
11.2019 - 04.2021
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved numerous technical support inquiries.
- Documented support interactions for future reference.
COOK
Bare Bones Grill & Bar
01.2015 - 01.2019
- Consistently displaying precision, skill, and attention to detail in every dish prepared
- Took charge of grill and line cooking operations, skillfully orchestrating the culinary process to guarantee a memorable and deliberate dining experience for our patrons
- This encompassed maintaining grill temperatures, carefully monitoring food cooking times, and harmonizing the timing of various dishes to ensure each one arrived at the table at its peak flavor and freshness
- Demonstrated adaptability during busy service hours, effectively multitasking and managing high-volume orders without compromising food quality
- Consistently adhered to established portion control standards to minimize food waste and optimize cost efficiency
- Assisted in training new kitchen staff members, imparting culinary knowledge, and fostering a team-oriented atmosphere
- Responded promptly to special dietary requests and allergy concerns, accommodating customer preferences while adhering to food safety guidelines
CUSTOMER SERVICE REPRESENTATIVE
Dominos
01.2015 - 08.2018
- Provide great customer service for customers, assist customers with placing orders, prepare food quickly and accurately, maintaining a clean kitchen area, and responsible for operating the cash register
Education
Howard Community College
Columbia, MD01.2018
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Wilde Lake High School
Columbia, MD01.2015
Skills
- Desktop operating systems troubleshooting
- Computer expertise (Excel, Microsoft Word)
- Culinary expertise
- Customer service
- Problem solving
- Shipping and packaging
- Inventory control
- High ticket sales
- Confidentiality and data security
- Effective communication, enterprise-level technical support
Timeline
DSP DRIVER
Amazon
11.2024 - Current
DOT DRIVER
Sherwin Williams
12.2023 - 11.2024
HIGH TICKET SALES AGENT
USLM Financial
07.2023 - 12.2023
Technical Support Specialist
Tenable
11.2019 - 04.2021
DELIVERY SPECIALIST
Spark, Uber, Grubhub, Instacart
05.2019 - Current
COOK
Bare Bones Grill & Bar
01.2015 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE
Dominos
01.2015 - 08.2018
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Wilde Lake High School
Howard Community College
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