Malik Cook
Dallas,TX
Summary
Technical Support and Healthcare professional with experience supporting end users in telecommunications and healthcare environments. Skilled in technical troubleshooting, root cause analysis, customer support, issue escalation, and cross-functional collaboration. Background includes building and supporting a SaaS platform, resolving complex technical issues for customers, and working alongside clinicians in hospital and military healthcare settings. Adept at translating technical concepts for non-technical users while driving efficient problem resolution and exceptional customer experiences.
Overview
2027
2027
years of professional experience
Work History
Occupational Health Specialist
Amazon
Dallas, TX
2025 - Current
- Conducted health assessments to identify workplace hazards and implement safety measures.
- Collaborated with cross-functional teams to develop and enhance health and safety programs.
- Facilitated training sessions on occupational health standards and best practices for employees.
- Analyzed incident reports to identify trends and recommend preventive actions.
Flight Pedic
Air Force Reserves
Montgomery, AL
2023 - Current
- Administered advanced life support and emergency medical care in high-pressure environments.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes during transport missions.
- Conducted thorough medical assessments to identify and address urgent health concerns for patients.
Cardiac Cath Lab Technologist
Childrens of Alabama
Birmingham, AL
2023 - 2025
- Operated cardiac imaging equipment to assist in diagnostic procedures.
- Assisted physicians during interventional procedures, maintaining sterile environments.
- Monitored patient vital signs, reporting any abnormalities to medical staff promptly.
Technical Support Expert
T-Mobile
Birmingham, AL
2021 - 2023
- Resolved complex technical issues, enhancing customer satisfaction through effective problem-solving.
- Analyzed customer-reported technical issues to determine root causes and implement effective solutions.
- Oversaw the escalation process for complex issues to specialized support teams, maintaining accountability throughout resolution.
- Articulated technical concepts to non-technical customers, ensuring clarity and understanding.
Account Manager
T-Mobile
Birmingham, AL
2020 - 2021
- Managed client accounts, ensuring optimal service delivery and satisfaction.
- Developed strong relationships with key stakeholders to enhance customer loyalty.
- Collaborated with cross-functional teams to streamline account management processes.
- Analyzed market trends to identify opportunities for account growth and retention.
Education
Bachelor of Science - Software Engineering
Pennsylvania State University
University Park, PASkills
Technical Troubleshooting
Root Cause Analysis
SaaS Operations
Clinical Workflow Understanding
HIPAA Awareness
High-Acuity Environments
Timeline
Occupational Health Specialist
Amazon
2025 - Current
Flight Pedic
Air Force Reserves
2023 - Current
Cardiac Cath Lab Technologist
Childrens of Alabama
2023 - 2025
Technical Support Expert
T-Mobile
2021 - 2023
Account Manager
T-Mobile
2020 - 2021
Bachelor of Science - Software Engineering
Pennsylvania State University