Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malik Davis

Riviera Beach,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflict to maximize customer satisfaction as well as offer a strong background in customer relations and communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Associate

CVS Pharmacy
11.2022 - 07.2023
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Assisted over 50 customers a day

Night Auditor/Front Desk Clerk

Ramada Inn
11.2022 - 04.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and enthusiastically greeted callers.

Warehouse Associate

Nassau Candy
06.2022 - 11.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually and mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Overnight Shift Supervisor

Floor & Decor
02.2018 - 07.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Certified Forklift Operator

Eastern Metal Supply Inc.
03.2018 - 12.2018
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Truck Unloader

Walgreen's Distribution Center
09.2017 - 02.2018
  • Unloaded items and goods from trucks into main storage area for transfer to shelves.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Sorted and properly arranged items.
  • Operated pallet jacks and forklifts to aid in safe transport of heavy items.
  • Assisted other team members in navigating large loads.
  • Handled packages with care while transporting from truck to loading dock.

Shipping and Receiving Clerk

Serta Mattress
07.2016 - 03.2017
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Package Handler

FedEx:Ground
03.2016 - 06.2016
  • Followed safety regulations to maintain safe work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Education

High School Diploma -

William T. Dwyer High School
West Palm Beach, FL
05.2015

Skills

  • Business Correspondence
  • Customer Service
  • Hospitality Service
  • Time Management

Certification

  • Certified Forklift Operator - 5 years

Timeline

Store Associate

CVS Pharmacy
11.2022 - 07.2023

Night Auditor/Front Desk Clerk

Ramada Inn
11.2022 - 04.2023

Warehouse Associate

Nassau Candy
06.2022 - 11.2022

Certified Forklift Operator

Eastern Metal Supply Inc.
03.2018 - 12.2018

Overnight Shift Supervisor

Floor & Decor
02.2018 - 07.2022

Truck Unloader

Walgreen's Distribution Center
09.2017 - 02.2018

Shipping and Receiving Clerk

Serta Mattress
07.2016 - 03.2017

Package Handler

FedEx:Ground
03.2016 - 06.2016

High School Diploma -

William T. Dwyer High School

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Malik Davis