Summary
Work History
Education
Skills
Timeline
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Kristen Anderson

Kristen Anderson

Arlington Heights ,Illinois

Summary

I am a Diligent customer service team member with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments. Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Work History

Store Manager

Marshall's salon services
Buffalo Grove Illinois
05 2003 - 09 2006
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Head Customer Service Manager

Butera Finer Foods
Palatine Illinois
09 2017 - 05 2019
  • Enhanced customer satisfaction by implementing effective strategies in managing customer complaints and resolving issues promptly.
  • Conducted regular performance reviews, identifying areas for growth and development within the team.
  • Served as primary liaison between senior management and frontline staff, ensuring seamless flow of information across all levels within the organization.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Secretary

Ex/Tech Excavation and Demolition
Arlington Heights Illinois
08 2010 - 09 2015
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Maintained electronic filing systems and categorized documents.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.

Education

Diploma -

Buffalo Grove High School
06.2002

Cardiac Ultrasound - Ultrasonography

First Choice Medical Academy
06.2006

Skills

  • Office administration
  • Account reconciliations knowledge
  • Business correspondence
  • Database maintenance
  • Payment posting
  • Appointment Scheduling
  • Managing purchasing activities
  • Quickbooks
  • Verbal and written communication
  • Keyboarding skills
  • Organization
  • Multi-line phone systems
  • Supply ordering
  • Payroll Processing
  • Employee timesheet processing
  • Filing and data archiving
  • Sorting and labeling
  • Project planning
  • Office management
  • Presentation design
  • Business administration
  • Administrative support
  • Customer relations and communications

Timeline

Store Manager

Marshall's salon services
05 2003 - 09 2006

Head Customer Service Manager

Butera Finer Foods
09 2017 - 05 2019

Secretary

Ex/Tech Excavation and Demolition
08 2010 - 09 2015

Diploma -

Buffalo Grove High School

Cardiac Ultrasound - Ultrasonography

First Choice Medical Academy

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Kristen Anderson