Malik Fails
Martin Environmental Services
Selma,AL
7
years of professional experience
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Experienced with overseeing swing shift operations to ensure seamless workflow. Utilizes effective team leadership and problem-solving skills to address challenges promptly. Track record of maintaining operational efficiency and fostering collaborative team environment. strong background in team leadership and operational efficiency. Skilled in scheduling, conflict resolution, and resource management to ensure smooth shift transitions and optimal performance. Known for fostering collaborative environments and adaptable to shifting priorities, consistently driving team success and achieving organizational goals.
Work History
Swing Shift Manager
7 Months- Coordinated scheduling, dispatch, and staffing coverage to maintain smooth shift operations.
- Directed swing shift crews through waste collection, site cleanup, and environmental services workflows.
- Enforced safety procedures and regulatory compliance across field activities and facility work areas.
- Monitored equipment readiness, reported maintenance issues, and supported timely repairs.
- Trained employees on job duties, PPE use, and proper handling of hazardous materials.
- Reviewed incident reports, shift logs, and work orders for accuracy and follow-up.
- Resolved operational issues quickly to reduce delays and maintain service quality.
Meat Department Associate
9 Months- Managed meat case rotation, ensuring fresh product presentation and proper stock levels.
- Cut, trimmed, and packaged meat products according to customer requests and store standards.
- Monitored temperature control and sanitation procedures to maintain food safety compliance.
- Collaborated with store management to implement innovative merchandising strategies that showcased the department''s offerings and enticed shoppers to explore new products.
- Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
Line Operator
1 Year 10 Months- Operated production line equipment to maintain steady output and product consistency.
- Monitored line performance and corrected minor stoppages to reduce downtime.
- Inspected finished products for quality compliance and removed defective items.
- Adjusted machine settings to support changeovers and maintain specification standards.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Followed safety and sanitation protocols to maintain a compliant work environment.
Customer Service Representative
1 Month- Managed customer interactions through inbound and outbound calls to address inquiries and provide support.
- Recorded customer account data accurately while ensuring clear and concise communication.
- Assessed customer needs and delivered effective solutions while adhering to established procedures.
Claims Specialist / Customer Service Representative
9 Months- Managed inbound and outbound calls, addressing customer inquiries to enhance satisfaction.
- Handled inbound and outbound telephone calls and responded to customer inquiries.
- Communicated clearly and concisely with team members to ensure understanding. and entered data accurately.
- Recorded account activities precisely, ensuring confidentiality to protect customer privacy.
Remote Customer Service Representative
11 Months- Handled inbound calls, provided accurate information, and resolved customer inquiries.
- Updated member information and reviewed insurance changes to ensure accuracy.
- Assisted new and existing customers, delivering tailored solutions to enhance satisfaction.
Barber
10 Months- Delivered personalized hair care services to diverse clients, enhancing client satisfaction and loyalty.
- Analyzed the client's hair to determine and recommend treatments and designed wigs.
- Scheduled appointments, processed transactions, accepted payments, and kept accurate financial and client records.
- Maintained health and sanitation standards, ensuring clean and organized workstations for optimal client experience.
Checker / Loader
4 Months- Assigned labels and reviewed quality and quantity, promptly notifying supervisors of detected errors.
- Paid close attention to detail to ensure compliance to standards of packaged products.
- Ensured compliance with packaged product standards through meticulous attention to detail.
- Worked cooperatively in a fast-paced environment to meet established timelines.
Assistant Manager / Customer Service
1 Year 1 Month- Executed opening duties, facilitating smooth operational readiness.
- Worked as a team and delivered excellent customer service.
- Fostered positive employee relations through team-building activities. and encouraged team members to improve.
- Collaborated effectively as a team to meet customer needs. and delivered excellent customer service.
Customer Service Representative
4 Months- Supported customers as first point of contact via inbound calls, identified customer needs, and provided information.
- Gathered information, took orders, processed prescription medication refills, and updated account data to meet customer needs.
- Documented call activity, complied with policies and procedures, and ensured HIPAA guidelines were followed to maintain customer privacy.
Education
High School Diploma
Skills
Safety Compliance Training
Patient communication
Problem resolution
Deadline management
Microsoft Office
Waste Management Protocols
Inventory Management
Operational Efficiency
Team Coordination
Process Optimization
Regulatory Compliance
Logistics Management
Clinical procedures
Revenue cycle
Payment posting
Environmental Regulations
Vendor Management
Insurance verification
Operational Reporting
Data Management
Service Quality Improvement
Claim processing
Compliance Documentation
Risk Assessment
Timeline
Swing Shift Manager
Martin Environmental Services
03.2026 - CurrentRead More
Meat Department Associate
Food Outlet
06.2025 - 03.2026Read More
Customer Service Representative
GM Motors
12.2024 - 01.2025Read More
Line Operator
ATOZ Sonyaewa
01.2024 - 11.2025Read More
Claims Specialist / Customer Service Representative
NTT Data
01.2024 - 10.2024Read More
Remote Customer Service Representative
Everse
06.2022 - 05.2023Read More
Barber
Pratt's Barbershop
05.2021 - 03.2022Read More
Checker / Loader
Lear
02.2021 - 06.2021Read More
Assistant Manager / Customer Service
McDonald's Restaurant
12.2019 - 01.2021Read More
Customer Service Representative
Adient
05.2019 - 09.2019Read More
SouthSide High School
High School Diploma
Read More