Malik Hackett
Alexandria,VA
Summary
Proven transport expert with a track record of enhancing safety and efficiency in vehicle operations. Excelled in customer rapport and vehicle safety, reducing incident rates by 30%. Skilled in regulatory compliance and safety management, ensuring seamless, high-quality service delivery. Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication, and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.
Overview
2
2
years of professional experience
Work History
Transporter/owner and Operator
HookEm & BookEM
08.2022 - Current
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Operated with safety and skill to avoid accidents and delays.
- Kept compliant with weight requirements, hazardous material transport and route planning.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Complied with federal, state and local laws and regulations to reduce risks.
- Managed day-to-day business operations.
Tow Truck Driver
JKJ Transport
04.2023 - 01.2024
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Tow Truck Driver
Twins Transport
11.2023 - 06.2024
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Education
No Degree - Business Administration And Management
Nova Community College
Alexandria, VA2020
High School Diploma -
TC Williams HIgh School
Alexandria, VA06.2012
Skills
- Customer rapport
- Vehicle safety checklist
- City and non-city driving
- Basic Mechanical Skills
- Safety Protocols
- Regulatory Compliance
- Transportation
- Equipment Transportation
- Hydraulics
- Vehicle maintenance and repair
- Safety Management
- Roadside Assistance
Timeline
Tow Truck Driver
Twins Transport
11.2023 - 06.2024
Tow Truck Driver
JKJ Transport
04.2023 - 01.2024
Transporter/owner and Operator
HookEm & BookEM
08.2022 - Current
No Degree - Business Administration And Management
Nova Community College
High School Diploma -
TC Williams HIgh School
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