Malik Jackson
Versailles,KY
Summary
I am a motivated professional with real world experience in managing resources, coordinating team efforts, and facilitating structured process reviews. I value diverse perspectives and thrive in inclusive, and collaborative environments. I bring a mission focused mindset and I am eager to grow in an Agile environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PT/OT Tech
Baptist Health
Lexington, United States of America
03.2022 - Current
- Experience with team coordination, assisted over 20 different Physical and Occupational Therapists in delivering safe and effective patient care within a clinical setting.
- Possesses time management skills and the ability to prioritize task in order to meet team needs efficiently. Productivity Points for my position is 18-20 units a day and I average 35-40 units consistently
- Performed clerical duties and facilitated the onboarding and orientation of 3 new employees.
- Assisted Department Director with the creation of " Request for Information" excel sheet that stream lines employee suggestions and concerns
Medical Operations Officer
Army National Guard
Lexington, United States of America
11.2019 - Current
- Experience prioritizing tasks based on urgency and available resources
- Capable of facilitating after action reviews (retrospectives) to drive continuous improvement in mission execution
- Coordinated with healthcare providers to facilitate the evacuation of soldiers to higher levels of care, ensuring timely and efficient patient transfers.
- Completed over 100 evacuation reports and maintained accurate patient tracking records.
- Experience with weekly briefings. Advised the Brigade Commander with medical running estimates to assess and enhance medical sustainability for training and operational missions.
- Demonstrated proficiency in Microsoft Word, PowerPoint, and Excel to create and maintain reports, presentations, and data records efficiently.
Office Coordinator (Rehab Service)
Baptist Health
Lexington, United States of America
03.2022 - 08.2024
- Provided administrative support to physicians and the Practice Manager, ensuring seamless operations and effective workflow.
- Acted as a liaison to strengthen communication and collaboration with other Baptist entities and medical facilities.
- Managed daily tasks, including scheduling and canceling appointments, organizing patient files, faxing referrals, and contacting insurance companies to verify patient policy benefits.
Emergency Department Screener
Baptist Health
Lexington, United States of America
10.2020 - 03.2022
- Served as the first point of contact for patients and visitors in the Emergency Department, ensuring a welcoming and professional environment.
- Screened all patients and visitors for COVID-19 symptoms or exposure to prioritize safety and compliance with health protocols.
- Documented patients' chief complaints and performed temperature checks to facilitate efficient progression through the medical care process.
- Thrived in a fast-paced, emotionally charged healthcare setting by effectively managing multiple tasks while maintaining composure under pressure.
- Obtained vital signs and monitored lobby patients to support timely and accurate care delivery.
Personal Trainer
Esporta Fitness
Lexington, United States of America
09.2020 - 11.2021
- Designed and lead instruction of customized exercise programs to align with members' personal fitness and wellness goals.
- Educated and guided members on the proper and safe use of exercise equipment.
- Trained over 35 clients across a diverse age range of 14 to 76, including those with orthopedic conditions, delivering tailored support and expertise.
- Ability to breakdown complex information into digestible content in order to educate and promote active, healthy lifestyle habits among members.
- Referred clients requiring specialized care to appropriate healthcare professionals, ensuring their needs were met beyond the personal trainer's scope of practice.
Education
Master of Business Administration - Healthcare Administration
Murray State University
03.2026
Bachelor of Arts - Exercise Science
Transylvania University
05.2019
Skills
- Team Collaboration
- Conflict Resolution
- Active Listening
- Strategic Planning
- Performance Evaluation
- Time Management
- Patience
- Resilience
- Emotional Intelligence
Certification
- American Heart Association- Basic Life Support (CPR and AED) Program certified
- Process Management Institute - Scrum Master Certified
- Process Management Institute - Agile Leader Course Certified
Timeline
PT/OT Tech
Baptist Health
03.2022 - Current
Office Coordinator (Rehab Service)
Baptist Health
03.2022 - 08.2024
Emergency Department Screener
Baptist Health
10.2020 - 03.2022
Personal Trainer
Esporta Fitness
09.2020 - 11.2021
Medical Operations Officer
Army National Guard
11.2019 - Current
Bachelor of Arts - Exercise Science
Transylvania University
Master of Business Administration - Healthcare Administration
Murray State University