Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malik Jackson

Versailles,KY

Summary

I am a motivated professional with real world experience in managing resources, coordinating team efforts, and facilitating structured process reviews. I value diverse perspectives and thrive in inclusive, and collaborative environments. I bring a mission focused mindset and I am eager to grow in an Agile environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PT/OT Tech

Baptist Health
03.2022 - Current
  • Experience with team coordination, assisted over 20 different Physical and Occupational Therapists in delivering safe and effective patient care within a clinical setting.
  • Possesses time management skills and the ability to prioritize task in order to meet team needs efficiently. Productivity Points for my position is 18-20 units a day and I average 35-40 units consistently
  • Performed clerical duties and facilitated the onboarding and orientation of 3 new employees.
  • Assisted Department Director with the creation of " Request for Information" excel sheet that stream lines employee suggestions and concerns

Medical Operations Officer

Army National Guard
11.2019 - Current
  • Experience prioritizing tasks based on urgency and available resources
  • Capable of facilitating after action reviews (retrospectives) to drive continuous improvement in mission execution
  • Coordinated with healthcare providers to facilitate the evacuation of soldiers to higher levels of care, ensuring timely and efficient patient transfers.
  • Completed over 100 evacuation reports and maintained accurate patient tracking records.
  • Experience with weekly briefings. Advised the Brigade Commander with medical running estimates to assess and enhance medical sustainability for training and operational missions.
  • Demonstrated proficiency in Microsoft Word, PowerPoint, and Excel to create and maintain reports, presentations, and data records efficiently.

Office Coordinator (Rehab Service)

Baptist Health
03.2022 - 08.2024
  • Provided administrative support to physicians and the Practice Manager, ensuring seamless operations and effective workflow.
  • Acted as a liaison to strengthen communication and collaboration with other Baptist entities and medical facilities.
  • Managed daily tasks, including scheduling and canceling appointments, organizing patient files, faxing referrals, and contacting insurance companies to verify patient policy benefits.

Emergency Department Screener

Baptist Health
10.2020 - 03.2022
  • Served as the first point of contact for patients and visitors in the Emergency Department, ensuring a welcoming and professional environment.
  • Screened all patients and visitors for COVID-19 symptoms or exposure to prioritize safety and compliance with health protocols.
  • Documented patients' chief complaints and performed temperature checks to facilitate efficient progression through the medical care process.
  • Thrived in a fast-paced, emotionally charged healthcare setting by effectively managing multiple tasks while maintaining composure under pressure.
  • Obtained vital signs and monitored lobby patients to support timely and accurate care delivery.

Personal Trainer

Esporta Fitness
09.2020 - 11.2021
  • Designed and lead instruction of customized exercise programs to align with members' personal fitness and wellness goals.
  • Educated and guided members on the proper and safe use of exercise equipment.
  • Trained over 35 clients across a diverse age range of 14 to 76, including those with orthopedic conditions, delivering tailored support and expertise.
  • Ability to breakdown complex information into digestible content in order to educate and promote active, healthy lifestyle habits among members.
  • Referred clients requiring specialized care to appropriate healthcare professionals, ensuring their needs were met beyond the personal trainer's scope of practice.

Education

Master of Business Administration - Healthcare Administration

Murray State University
03.2026

Bachelor of Arts - Exercise Science

Transylvania University
05.2019

Skills

  • Team Collaboration
  • Conflict Resolution
  • Active Listening
  • Strategic Planning
  • Performance Evaluation
  • Time Management
  • Patience
  • Resilience
  • Emotional Intelligence

Certification

  • American Heart Association- Basic Life Support (CPR and AED) Program certified
  • Process Management Institute - Scrum Master Certified
  • Process Management Institute - Agile Leader Course Certified

Timeline

PT/OT Tech

Baptist Health
03.2022 - Current

Office Coordinator (Rehab Service)

Baptist Health
03.2022 - 08.2024

Emergency Department Screener

Baptist Health
10.2020 - 03.2022

Personal Trainer

Esporta Fitness
09.2020 - 11.2021

Medical Operations Officer

Army National Guard
11.2019 - Current

Bachelor of Arts - Exercise Science

Transylvania University

Master of Business Administration - Healthcare Administration

Murray State University

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