Malik Jones
Triad Service Center
Conyers,GA
1
Certification
8
years of professional experience
Dependable and goal-focused Field Service Technician with experience troubleshooting, repairing, maintaining, and servicing mechanical and electrical equipment.
Work History
Service Technician
11 Months- Delivered exceptional customer service by diagnosing, repairing, and maintaining industrial machinery and equipment, contributing to customer satisfaction.
- Troubleshoot mechanical, electrical, and electronic equipment through visual inspection, testing, and operational analysis; identify equipment malfunctions, wear, misalignment, and component failures.
- Dismantle, repair, replace, install, lubricate, and adjust machine components including bearings, gears, belts, shafts, spindles, clutches, and electronic systems.
- Test and verify equipment operation following repairs to ensure proper performance, reliability, and customer satisfaction.
- Coordinate with dispatchers to efficiently schedule service calls, preventive maintenance (PM), follow-up repairs, and parts-dependent work based on location and availability.
- Maintained accurate service records, work orders, timecards, parts orders, and inventory, ensuring efficient operations through ERP/technical service systems.
- Managed van stock and service parts to ensure organization and availability of materials for timely customer repairs.
- Optimize daily service routes and workload in coordination with dispatch to maximize productivity and minimize downtime.
Material Handler I / Machine Operator
1 Year 2 Months- Operated forklifts and telehandler to transport materials efficiently within facility and around jobsite.
- Loaded and unloaded delivery trucks, verifying shipments against packing lists for accuracy.
- Received, inspected, verified, and counted incoming materials, equipment, and inventory, maintaining detailed records to support accurate inventory management..
- Maintained accurate records of material usage, equipment transfers, damaged inventory, and stock-handling activities in accordance with established procedures.
- Maintained records of material usage, equipment transfers, and damaged inventory, ensuring compliance with established procedures for efficient stock handling.
- Determined appropriate storage locations and handling methods based on material type, turnover, environmental requirements, and available facility space.
- Maintained a high level of productivity and accuracy while completing multiple material-handling assignments within established deadlines.
- Utilized Microsoft Excel to track inventory, maintain records, analyze data, and support reporting and material-management activities.
- Communicated with supervisors, coworkers, suppliers, and project teams to effectively resolve material, inventory, and logistics-related issues.
Field Service Technician
1 Year- Schedules and completes deliveries and removals of medical equipment in patient homes and healthcare facilities.
- Service areas up to 250+ miles.
Keeps accurate records of delivery, pick-up, maintenance, and repair activities. - Demonstrates and explains general operation and proper use of medical equipment to customer.
- Works on-call rotation.
- Responsible for all general warehouse and fleet vehicle upkeep.
- Accurately documents and reports all service-related activities. These include, but are not limited to submitting Electronic Service Reports, Calibration Reports.
- Evaluate customer biomedical equipment issues, implement appropriate repairs, and perform planned maintenance and safety and environmental inspections
Biomedical Equipment Technician
10 Months- Diagnosed equipment malfunctions using specialized tools and provided timely repairs to minimize downtime.
- Assisted in the installation and calibration of biomedical devices, ensuring accuracy in measurements and performance.
- Collaborated with healthcare professionals to troubleshoot device issues, enhancing patient care through reliable equipment performance.
- Conducted regular travel to customer locations across the the United States.
- Repair equipment of moderate complexity by troubleshooting and repairing with limited assistance.
- Maintaineds a targeted and accurate balance of inventory of service parts sufficient to support service requirements.
- Maintains assigned company assets such as test equipment, documentation, tools and inventory.
- Prepares timely and accurate field service reports and expense reports as required.
Systems Technician
3 Years 2 Months- Diagnosed technical issues, providing efficient troubleshooting solutions to minimize downtime.
- Collaborated with team members to streamline operational processes and enhance service delivery.
- Conducted regular system updates and maintenance checks to ensure software integrity.
- Submitted daily paperwork to record completed jobs and related information.
- Documented technical procedures and user guides for improved knowledge sharing among staff.
- Provided technical assistance to voting sites in assigned county.
- Resolved issues related to printer ICP and ICX equipment.
- Responded promptly to support requests at each voting location.
- Collaborated with fellow technicians to coordinate logistical plans.
- Maintained comprehensive records of error reports.
- Prepared and conducted logic and accuracy tests on all voting machines.
Education
High School Diploma
No Degree - Computer Science
No Degree - Computer Science
No Degree - Information Technology
No Degree - Cyber Security
Skills
Equipment installation
Attention to detail
Preventive maintenance
Electrical systems
Independent work
Customer service
Troubleshooting skills
Certification
- OSHA 30 Certification
- Counterbalance & Rough Terrain Forklifts Operator Certification
Timeline
Service Technician
Triad Service Center
11.2025 - CurrentRead More
Material Handler I / Machine Operator
MC Dean
09.2024 - 11.2025Read More
Field Service Technician
Ethos Therapy Solutions
05.2023 - 05.2024Read More
Biomedical Equipment Technician
Progressive Healthcare Solutions
01.2022 - 11.2022Read More
Systems Technician
Diversified Technology, Inc
08.2018 - 10.2021Read More
Savannah State University
No Degree from Computer Science
Read More
Chamblee Charter High School
High School Diploma
Read More
Pensacola State College
No Degree from Computer Science
Read More
Georgia Gwinnett College
No Degree from Information Technology
Read More
Missouri Baptist University
No Degree from Cyber Security
Read More