Malik Khakoo
Forest Hills,NY
Summary
Experienced AV technician with 10+ years specializing in installation, maintenance, and technical support. A dedicated problem-solver committed to client satisfaction, seamless project completion and continuing education in industry standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Installation Technician
Forte
01.2024 - Current
- Conduct site surveys.
- Load DSP code and update firmware(Bi-amp, Q-Sys, Extron, Crestron)
- Configure MTR, Zoom, Cisco and Polycom video conferencing systems.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Trained event staff on proper use of audio and visual equipment.
AV Installation Technician
Washington Computer Services
09.2018 - 12.2023
- Install Audio Visual Equipment in racks.
- Pull, terminate and test various low voltage cable types.
- Troubleshoot and service existing AV systems.
- Contact manufacturers to create RMA's and follow up on equipment repairs.
- Train clients on AV system functionality.
- Maintain and organize equipment for existing and upcoming projects.
Behavior Interventionist
Amici Associates
07.2017 - 08.2018
- Monitor, log and report daily behavior of clients.
- Plan day to day activities.
- Assist with problem solving, emotional distress and self improvement.
- Educate clients on life skills.
- Participate in team meetings for more effective service.
Business Services Coordinator
CBRE
04.2013 - 07.2017
- Implement fast, reliable and effective audio visual assistance for internal, external and executive clients.
- Communicate with vendors for replacement parts and scheduled conference room maintenance.
- Troubleshoot and maintain Cisco and Polycom Video Conferencing Systems.
- Connect video and audio conferences.
- Adjust microphone levels and camera positions during live meetings.
- Process and book incoming requests via Microsoft Outlook and Access.
Sound Technician
Ella Lounge
02.2012 - 01.2014
- Maintain and update inventory.
- Coordinate stage setup and breakdown.
- Operate Mackie 1642-VLZ Pro sound board.
- Manage bookings.
- Troubleshoot and repair malfunctioning equipment.
Education
Certificate of Technical Studies - Audio Engineering
Institute of Audio Research
New York, NY06-2012
Skills
- Installation of AV systems
- Structured Cabling and Termination
- System diagnostics and repair
- Hardware configuration
- Client support
- Effective problem resolution
- On-site project oversight
- Team Collaboration
Certification
- CTS, CTS-I, Q-Sys LV1, Tesira Core Concepts, OSHA SST
Timeline
Senior Installation Technician
Forte
01.2024 - Current
AV Installation Technician
Washington Computer Services
09.2018 - 12.2023
Behavior Interventionist
Amici Associates
07.2017 - 08.2018
Business Services Coordinator
CBRE
04.2013 - 07.2017
Sound Technician
Ella Lounge
02.2012 - 01.2014
Certificate of Technical Studies - Audio Engineering
Institute of Audio Research
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