Malik Louis

• Participated in 100-hour unpaid internship
• Applied ICD-10-CM for Hospital coding under supervision
• Processed insurance claims
• Utilized CMS 1500 Forms
• Applied CPT Coding
• ICD-10-PCS
• Medical Coding / Medical Billing 101

Working denials, insurance verification, medical records clerk, customer service.

• Counseled customers with their car purchase, educate them on the buying process
• Demonstrated the vehicles, explaining all functions and systems on how they are to be operated
• Conducted test drives in order to make sure they are comfortable with the vehicle
• Prepared documents for finance department for effective purchase process
• Assisted with lease returns
• Averaged a 90% sales records

• Processed payment extensions, educate customers on how to understand their contracts
• Constantly in contact with dealership employees to resolve customer issues
• Addressed escalated customer issues, providing solutions and maintaining customer satisfaction
• Processed credits, obtained payments to help satisfy accounts