Malik McCaulla
Atlanta,GA
Summary
. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Receiving
Mercury
02.2023 - 12.2023
- Loaded and unloaded cargo for receiving, dispatching and staging of freight.
- Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
- Streamlined receiving operations for faster turnaround times and improved customer satisfaction.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
Picker/Packer Coordinator
MDSI
07.2022 - 11.2022
- Received shipping documents from overseas and confirm accurate item, purchase order information
- Ensured import documentation is submitted to customs brokers for ocean shipments
- Checked status of shipments and ensure customs is cleared
- Tracked shipments for delivery to warehouse
- Calculated final landed costs including all FOB, freight, and duties using excel spreadsheets
- Received purchase order and bill in ERP system
- Assisted in shipping and transportation processes
- Responsible for submitting reports as required
Shipping/Receiving Associate-Forklift Operator
AED
02.2020 - 06.2022
- Unloaded and stacked materials by raising and lowering lifting devices.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
Receiving
Land N Sea Distributing
01.2019 - 08.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
Material Handler
KGP Logistics & Mobility
08.2018 - 11.2018
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Managed warehouse operations and verified proper shipment procedures.
Material Handler
KGP Logistics & Mobility
02.2018 - 04.2018
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Used hand-held scanners and physical logs to accurately track item movements.
Education
No Degree - Photographic, Film, And Video Technology
Gwinnett Technical College
Lawrenceville, GASkills
- Customer Service
- Forklift
- Data Entry
- Time Management
- Contact Centers
- Phone Etiquette
- Customer Experience
- Microsoft Office Suites
- Stocking and Replenishing
- Order Fulfillment
- Typing Proficiency
- Office Equipment Proficiency
- Managing Multiple Tasks
- Technical Support
- Shipping Procedures Understanding
- Money Handling Abilities
Timeline
Receiving
Mercury
02.2023 - 12.2023
Picker/Packer Coordinator
MDSI
07.2022 - 11.2022
Shipping/Receiving Associate-Forklift Operator
AED
02.2020 - 06.2022
Receiving
Land N Sea Distributing
01.2019 - 08.2020
Material Handler
KGP Logistics & Mobility
08.2018 - 11.2018
Material Handler
KGP Logistics & Mobility
02.2018 - 04.2018
No Degree - Photographic, Film, And Video Technology
Gwinnett Technical College