Malik McDonald
Conyers,GA
Summary
Detail-oriented Automotive Technician with experience in vehicle maintenance and customer service. Skilled in performing comprehensive vehicle inspections, oil changes, and fluid checks to ensure optimal performance. Known for clear communication, delivering professional service, and building strong customer relationships. Proficient in recommending additional services to enhance vehicle longevity and exceed revenue targets. Dedicated to maintaining a clean and safe workspace while collaborating with team members to improve efficiency and adapt to new procedures.
Overview
5
5
years of professional experience
Work History
Hood Technician
Express Oil Change
Conyers, GA
02.2023 - 08.2024
- Conduct comprehensive vehicle inspections to assess maintenance needs and communicate findings clearly to customers.
- Perform a variety of maintenance services, such as oil changes, fluid checks, and filter replacements, ensuring optimal vehicle performance.
- Provide clear, detailed explanations of maintenance procedures, addressing customer concerns and questions professionally.
- Proactively recommend additional services to improve vehicle longevity and performance.
- Maintain a clean, safe, and organized workspace in compliance with safety standards, ensuring the well-being of both customers and team members.
- Deliver exceptional customer service by building strong relationships with clients and addressing their needs promptly and professionally.
- Consistently achieve or surpass revenue targets through effective service delivery and upselling strategies.
- Collaborate with colleagues and supervisors to identify and implement process improvements for efficient task completion.
- Demonstrate adaptability by learning new maintenance procedures and applying efficient techniques under supervisor guidance.
Team Member
Popeyes
Conyers, GA
09.2021 - 02.2022
- Versatile and experienced in various store roles, adaptable to different positions as needed.
- Capable of standing for extended periods, up to 9 hours, while maintaining productivity.
- Efficiently handle multiple tasks across different roles, ensuring smooth operations.
- Deliver prompt, friendly, and professional service to customers.
- Experienced in training and mentoring new employees to ensure they meet store standards.
- Follow established procedures to prepare food products, ensuring quality and safety.
- Consistently maintain the highest standards of product quality and cleanliness.
- Able to work independently for extended periods, demonstrating strong self-management skills.
Cook
Zaxbys
Conyers, GA
09.2020 - 09.2021
- Efficiently prepare and cook food, ensuring timely and orderly service while maintaining high sanitation standards.
- Safely operate and maintain restaurant equipment, including knives, fryers, and other tools, adhering to safety protocols.
- Frequently lift, push, pull, and carry up to 50 pounds, with occasional bending, crouching, and ladder use.
- Communicate effectively through speech, reading, and writing while maintaining sharp visual and auditory awareness.
- Adapt to varying temperature conditions and food allergens in the work environment.
- Train new hires, ensuring proper procedures and safety practices are followed.
Cook/Cashier
Pizza Hut
Conyers, GA
04.2019 - 11.2019
- Delivered efficient, courteous, and prompt customer service at the front of the establishment.
- Prepped and restocked ingredients as needed to maintain smooth operations.
- Handled payments via cash, credit, and check, accurately dispensing change and processing credit card transactions.
- Organized and tallied cash receipts, ensuring accurate cash drawer counts, and producing transaction reports when requested.
- Processed manufacturer coupons and answered customer inquiries, escalating to a manager when necessary.
- Maintained a clean and organized environment while adhering to company standards.
- Capable of lifting up to 50 pounds, with the ability to bend, twist, and stand for extended periods.
Education
High School - General Studies
Heritage High School
Rockdale, GA05-2020
Skills
- Concise time management
- Commitment to quality
- Repair estimate experience
- Vehicle Inspection
- Vehicle testing
- Hand-tool proficiency
- Power tool proficiency
- Strong math and transaction handling skills
- Clear and accurate communication
- Friendly, customer-focused attitude
- Proficient with credit/debit terminals and registers
- Skilled in cleaning and organization
- Knowledgeable in food prep and stocking
- Attentive to detail
Timeline
Hood Technician
Express Oil Change
02.2023 - 08.2024
Team Member
Popeyes
09.2021 - 02.2022
Cook
Zaxbys
09.2020 - 09.2021
Cook/Cashier
Pizza Hut
04.2019 - 11.2019
High School - General Studies
Heritage High School
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