Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Software
Quote
Interests
Work Preference
Hi, I’m

Malik Mennana

Sports Management
Miami,FL
Malik Mennana

Summary

Results-oriented professional with a track record of driving organizational success within the dynamic sports industry. Highly skilled in cultivating strong relationships, utilizing data-driven insights, and orchestrating strategic initiatives to elevate organizational performance.

Overview

5
years of professional experience
1
Language

Work History

SportsRecruits

Customer Success Manager
04.2023 - 01.2024

Job overview

  • Managed a diverse portfolio of 400 sports organizations and collegiate partners at SportsRecruits, achieving an outstanding 95% customer retention rate.
  • Conducted strategic account reviews with clients, utilizing data analysis to assess organizational goals, challenges, and satisfaction levels, resulting in tailored and effective solutions for each client's unique context.
  • Streamlined customer onboarding process, leading to accelerated product adoption and a 20% increase in retention rates.
  • Facilitated successful renewals through diligent relationship management and proactive issue resolution, resulting in a 15% increase in renewal rates.

VisitAurora

Marketing Coordinator
01.2022 - 02.2023

Job overview

  • Developed engaging and informative content for VisitAurora's website, blog posts, newsletters, and social media channels, highlighting the destination's unique attractions and experiences.
  • Conducted market research and competitive analysis to identify trends, opportunities, and areas for improvement in destination marketing strategies, resulting in more targeted and effective campaigns.
  • Implemented SEO strategies to optimize VisitAurora's website, resulting in a 14% increase in visibility and organic traffic.
  • Orchestrated successful digital marketing campaigns that exceeded goals for increased website traffic, achieving a 20% increase in unique visitors and a 15% increase in conversion rates.

Inter Sports Management

Athlete Relations Associate
02.2020 - 11.2021

Job overview

  • Cultivated and nurtured strong relationships with players, agents, and team representatives at Inter Sports Management, ensuring seamless communication and collaboration throughout projects and initiatives.
  • Collaborated with marketing and communication teams to develop compelling content highlighting athlete stories, resulting in increased brand visibility and engagement.
  • Collaborated with the legal department to review player contracts and endorsement agreements, ensuring compliance with regulatory requirements and protecting the club's interests.
  • Supported the Player Relations team in organizing player events, such as meet-and-greets and community engagements, fostering positive relationships between players and fans.

West Ham United Fc

Athlete Relations Intern
07.2019 - 11.2019

Job overview

  • Conducted research on FIFA regulations and club policies to assist in resolving player compliance issues and ensuring adherence to contractual obligations.
  • Assisted with the management of player documentation, including contracts, endorsements, and appearances, ensuring accuracy and compliance with regulatory requirements.
  • Provided administrative support for player training sessions, travel arrangements, and other logistical tasks, contributing to the overall efficiency of player operations.

Education

Metropolitan State University
Denver, CO

Bachelor of Arts from Sports Management
08.2020

University Overview

  • Student of the Year Award (2020)
  • Summa Cum Laude
  • Dean's List Honors
  • GPA: 3.9

Skills

  • Deep Understanding of Sports
  • Proficiency with Microsoft Powerpoint, Excel, and Google Suite
  • Project Management
  • Strong Attention to Details
  • Proficiency with Salesforce and Zendesk
  • Contract Management
  • Excellent Written and Communication Skills
Availability
See my work availability
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Available
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Timeline

Customer Success Manager
SportsRecruits
04.2023 - 01.2024
Marketing Coordinator
VisitAurora
01.2022 - 02.2023
Athlete Relations Associate
Inter Sports Management
02.2020 - 11.2021
Athlete Relations Intern
West Ham United Fc
07.2019 - 11.2019
Metropolitan State University
Bachelor of Arts from Sports Management

Software

ZenDesk

Salesforce

Jira

Teamsnap

Quote

If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn

Interests

Sports

Cycling

Real Madrid

Fitness

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancement

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Malik MennanaSports Management