Malik Pilgrim
Louisville,KY
Summary
Customer-oriented worker with excellent interpersonal and communication skills that is organized and efficient with over 5 years customer service experience and a passion of striving for excellence and giving customers luv.
Overview
9
9
years of professional experience
Work History
Marketing and Social Media Coordinator
Insight Optical Barbados
Bridgetown
04.2021 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Increased customer engagement through social media and receiving in store feedback to create new ways of having positive customer interactions
- Analyzed and reported social media, in-person and online marketing campaign results to create a better customer service experience when persons visited the stores along with giving them luv
- Captured new customers by optimizing business strategies and launching products to diversify offerings
Professional Caregiver
Home Instead Senior Care
Louisville, Ky
02.2017 - 01.2021
- Responded appropriately to the physical, emotional and developmental needs of patients in a timely manner
- Scheduled and accompanied clients to medical appointments
- Assisted with patient transfer and ambulation for their safety in a caring way and luv
- Provided excellent customer service to all clients of the company of various ages
Dasher
DoorDash
Louisville, KY
08.2019 - Current
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images to provide quick and efficient service to customers receiving orders
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images for safer customer service
- Fostered positive working relationships with regular customers and restaurant owners for a positive, professional working experience
- Communicated customer complaints, requests and feedback to company management for swift resolution leading to providing excellent customer service to all who are using the platform
Sales Associate
Walmart
Louisville, Kentucky
01.2017 - 03.2017
- Helped customers locate products and checked store system for merchandise at other sites
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Solved customer challenges by offering relevant products and services to provide excellent customer service for store visitors
- Provided positive first impressions to welcome existing, new and potential customers
Waiter
Dairy Queen
Louisville, KY
10.2015 - 07.2016
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating
- Updated repeat customers on menu changes and updates to maintain and provide quality customer service relationships
Education
Bachelor of Science - Marketing
University of Louisville
Louisville, KY12.2020
Associate of Arts - Business Administration
Jefferson Community And Technical College
Louisville, KY2018
Skills
- Organized and time efficient worker
- Committed team player
- Thrives in fast-paced environment
- CPR certification
- Courteous, professional demeanor
- Flexible schedule capability
Accomplishments
Vice president of Queens' College Interact Club (2015).
Volunteer for Louisville Center For Women and Families (2017-)
Home Instead team member. (2017-)
Habitat for Humanity volunteer (2018-)
University of Louisville Minority Achievement member (2020-)
Timeline
Marketing and Social Media Coordinator
Insight Optical Barbados
04.2021 - Current
Dasher
DoorDash
08.2019 - Current
Professional Caregiver
Home Instead Senior Care
02.2017 - 01.2021
Sales Associate
Walmart
01.2017 - 03.2017
Waiter
Dairy Queen
10.2015 - 07.2016
Bachelor of Science - Marketing
University of Louisville
Associate of Arts - Business Administration
Jefferson Community And Technical College
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