Malik Ross
Washington
Summary
Dynamic Director of Leadership Development with expertise in talent development, project management, and team collaboration. Proven track record in mentoring leaders and implementing impactful training programs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Leadership Development
Chick-fil-A
Silver Spring
03.2012 - Current
- Collaborated with senior management to align leadership strategies with company goals.
- Mentored emerging leaders through one-on-one coaching sessions and feedback.
- Implemented best practices for talent development and succession planning initiatives.
- Worked closely with HR department to develop career paths for employees looking for advancement opportunities.
- Worked alongside company leadership to establish clear training goals.
- Managed daily operations and ensured adherence to company policies.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed training programs to enhance employee skills and knowledge.
Education
Bachelor of Science - Computer And Information Sciences
DeVry University
Naperville, IL04-2026
Skills
- Project management
- Data analysis
- Software development
- User experience design
- Team collaboration
- Leadership development
Certification
- ServSafe Food Handler Certificate
Timeline
Director of Leadership Development
Chick-fil-A
03.2012 - Current
Bachelor of Science - Computer And Information Sciences
DeVry University