Summary
Overview
Work History
Education
Skills
Tools And Technology
Additional Experience And Passions
Websites
Accomplishments
Timeline
Generic
ROBIN LOVELAND

ROBIN LOVELAND

Las Vegas,NV

Summary

Dynamic leadership development professional with a proven track record at SKY, excelling in designing impactful programs that enhance organizational culture and engagement. Skilled in talent acquisition and feedback system implementation, I foster high-performing teams through innovative training initiatives and strategic operational improvements, driving accountability and growth across departments.

Overview

25
25
years of professional experience

Work History

Director of Leadership Development

SKY
Las Vegas, NV
12.2021 - 05.2025
  • Designed and led leadership development programs that aligned with business goals and cultural values.
  • Assessed performance metrics to evaluate effectiveness of leadership coaching sessions.
  • Established a feedback system that enabled leaders to track progress over time.
  • Delivered targeted coaching for emerging leaders to foster accountability and growth.
  • Collaborated with senior leadership on initiatives that enhanced engagement and performance across departments.
  • Elevated communication practices to foster a cohesive, high-performing team culture.

Operations & Culture Manager

Zephyr Partners Solutions, LLC
Las Vegas, NV
10.2016 - 07.2021
  • Progressed from remote voice agent to Office Manager and advanced to operations strategist role.
  • Directed recruitment, onboarding, and scheduling while enhancing internal communications.
  • Developed staff training programs that strengthened collaboration and increased retention rates.
  • Managed VIP visit logistics and supported executive strategy for smooth daily operations.
  • Created presentations for new hires to highlight essential elements of corporate culture during onboarding.
  • Collaborated with HR on recruitment initiatives targeting candidates aligned with corporate values.
  • Lead weekly meetings with staff to discuss performance goals, expectations, and feedback from customers.

Office Manager

A-1 Roofing Company
Carson, CA
07.2000 - 02.2017
  • Served as central hub for crews, vendors, and customers to ensure operational efficiency.
  • Managed contracts, invoicing, and communications through Microsoft Office tools.
  • Streamlined workflows by implementing efficient digital filing system and enhancing vendor negotiations.
  • Maintained high client satisfaction through attentive service and proactive problem-solving.
  • Coordinated meetings, conferences, travel arrangements, and departmental activities.
  • Organized company events, including holiday parties and team-building activities.
  • Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
  • Processed payroll accurately to guarantee timely employee compensation.

Education

Associates Degree - Business Administration And Management

Career College of Northern Nevada
Reno, NV
05-1992

Skills

  • Leadership and team development
  • Organizational culture and engagement
  • Operational strategy and improvement
  • Talent acquisition and onboarding
  • Customer experience and relations
  • Budgeting and vendor management
  • Microsoft Office Suite proficiency
  • Project coordination skills
  • Internal communication strategies
  • Scheduling systems expertise
  • Communication strategies
  • Leadership development initiatives
  • Training program design
  • Cultural alignment practices
  • Feedback system implementation
  • Team building activities
  • Employee engagement strategies

Tools And Technology

  • Microsoft Word
  • Excel
  • PowerPoint
  • Google Workspace
  • Project Coordination Tools & Virtual Platforms
  • Familiar with CRM and scheduling systems

Additional Experience And Passions

  • Professional Figure Skater & Coach – Built resilience, creativity, and leadership through competitive skating.
  • Dance Studio Owner – Managed day-to-day operations, hired instructors, and led class scheduling.
  • Community Advocate – Active volunteer with LA on Cloud 9, Hope for Paws, and Wagging Dog Rescue.
  • Personal Interests – Passionate about yoga, wellness, and international travel.

Accomplishments

  • Published Author of five books on leadership and personal growth, combining practical advice with approachable humor on topics like aging with resilience, decluttering, overcoming self-sabotage, and leading with confidence.

Timeline

Director of Leadership Development

SKY
12.2021 - 05.2025

Operations & Culture Manager

Zephyr Partners Solutions, LLC
10.2016 - 07.2021

Office Manager

A-1 Roofing Company
07.2000 - 02.2017

Associates Degree - Business Administration And Management

Career College of Northern Nevada

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ROBIN LOVELAND