Malik Sanders
Los Angeles,CA
Summary
Senior Programmer with extensive experience in leading high-performance teams and developing community-focused programs. Known for fostering strong community relationships and enhancing customer service. Proven ability to align departmental initiatives with city requirements, ensuring effective service delivery.
Overview
4
4
years of professional experience
Work History
Recreation Service Leader
Los Angeles County
California
09.2021 - Current
- Managed day-to-day operations of service delivery programs.
- Developed customer service guidelines that improved client interactions.
- Oversaw the implementation of community outreach initiatives.
- Facilitated meetings to discuss program improvements and challenges.
- Collaborated with local agencies to align services with community needs.
- Monitored compliance with county policies and regulations in service delivery.
- Resolved conflicts among team members through effective communication techniques.
- Coordinated with vendors to ensure timely delivery of goods or services.
- Reviewed customer feedback to identify service capabilities needing immediate improvement.
- Developed marketing campaigns aimed at increasing brand visibility in the community.
- Organized special events such as promotional activities and product launches.
- Executed program that led to improved customer satisfaction ratings.
- Audited financial documents for accuracy prior to submitting them for approval.
- Onboarded service employees, offering guidance and assistance to properly handle unhappy customers.
- Collaborated with senior leadership to develop short-term and long-term goals for the business.
- Set attainable daily, weekly and monthly goals and game plans.
- Encouraged a positive and productive work environment among team members.
- Analyzed customer service metrics to prepare reports for management.
- Established standard operating procedures for handling customer inquiries and complaints.
- Developed and maintained a knowledge base of frequently asked questions and answers.
- Supported people going through difficult times by offering counseling, supplies and housing.
Education
High School Diploma -
Judy Ivie Burton Technology School
Los Angeles06-2017
Skills
- Focus group facilitation
- Customer Service
- Public Interaction
- Group Leadership
- Team collaboration
- Conflict resolution
- Problem solving skills
- Strong communication
- Brochure creation
- Computer knowledge
Timeline
Recreation Service Leader
Los Angeles County
09.2021 - Current
High School Diploma -
Judy Ivie Burton Technology School