Nev’Aeh Madlock
Lincoln,NE
Summary
I am a person who is very motivated and serious about the jobs and tasks that I do. I am quick to set goals and quick to achieve them. I am dedicated to not only others and my job but myself as well. I know how to balance out my schedule and use my time management skills to get things done quick and efficiently. I bring positive and upbeat energy and tend to whoever's needs I am assigned to.
Overview
9
9
years of professional experience
Work History
Preload Supervisor
UPS
Lincoln, NE, NE
03.2025 - Current
- Established objectives for team members that aligned with organizational goals.
- Assigned work tasks to staff members and monitored progress to ensure completion within established deadlines.
- Identified areas where additional training was required for staff development.
- Analyzed production reports to assess efficiency levels of personnel and equipment utilization.
- Implemented corrective action plans when necessary to address performance deficiencies or policy violations.
- Supervised daily staffing requirements to ensure adequate coverage of workloads.
Package Handler
United Postal Service, UPS
Lincoln, NE
11.2023 - 03.2025
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Managed time efficiently to meet or exceed productivity targets.
- Organized packages according to type, size, destination, and other specifications.
- Protected company inventory by maintaining and organizing storage areas.
- Kept accurate records of deliveries and customer signatures.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Checked vehicle after shift for damage.
- Managed time efficiently when making multiple stops along designated routes.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Adhered to company policies and procedures related to safety and security standards.
- Communicated effectively with dispatch and customers to provide status updates.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Exterior Specialist
Antoine Exteriors
Lincoln, NE
02.2023 - 08.2024
- Inspected buildings to determine quality of work and need for corrections to meet project standards.
- Estimated project costs and monitored expenditures to remain within preset budgets.
- Utilized spreadsheets, calendars and reports to gauge work productivity and monitor progress.
- Verified work compliance with applicable regulations, codes and specifications.
- Developed product specifications, negotiated contracts and managed timelines.
- Arranged property repair requests with company-approved vendors.
- Rehabilitated exterior of previously-owned properties to facilitate sales.
- Conducted walk-throughs with clients to identify rework needs and answer client questions.
- Outlined remediation plans to standardize results to meet compliance regulations.
- Trained employees in proper equipment use and product testing procedures.
- Prepared and presented detailed reports on quality metrics, trends, and improvement initiatives to management.
- Performed root cause analysis of defects identified during testing cycles.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Coordinated activities with other departments related to product release decisions.
- Monitored production operations for conformance to established quality standards.
- Prepared reports to communicate results of quality inspection activities to management.
- Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
- Classified and summarized financial data to compile and enter in financial records
- Matched orders with invoices and recorded required information.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Processed expense reports, including verification of receipts and compliance with policies.
- Assisted in budget preparation, tracking expenses against forecasts.
- Reconciled computer reports with manually maintained ledgers.
- Maintained and reconciled general ledger accounts.
Youth Surrogate
The Mediation Center
Lincoln, NE
05.2018 - 06.2024
- As a youth surrogate my job is to sit in on mediation sessions and give advice to younger participants so that they can get the perspective from someone close to their age but that also have had experience or has been around similar situations
- Provided onsite training
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Assistant
Madlock Trucking Inc.
Lincoln, NE
05.2016 - 12.2023
- Compiled data for billing reports to disseminate to staff members and management team
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection
- Participated in team meetings discussing changes in procedures or processes.
- Updated records of driver locations, delays, and cancellations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Provided timely updates to customers regarding their orders or requests.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Delivery Driver
Flagstone Peak Logistics
Lincoln, NE
03.2022 - 03.2023
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Navigated routes with relevant map programs and GPS systems.
Operations Manager
FedEx Ground
LINCOLN, NE
04.2021 - 03.2022
- Ensured packages were sealed properly.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Used scanners to track parcel information such as condition or receipt.
- Assisted in loading delivery trucks with prepared packages.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Designed performance metrics to track progress and strategic business goals.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve overall quality.
Truck Washer
Mountain King Inc.
Lincoln, NE
05.2020 - 05.2021
- Thoroughly cleaned to maintain organized and welcoming environment.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Cashier
Walgreens
Lincoln, NE
12.2019 - 04.2020
- Helped customers find specific products, answering questions and offering advice.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Built relationships with strategic partners leading to business development opportunities.
Teacher
UNL Children's Center
Lincoln, NE
01.2020 - 02.2020
- Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
- Improved group and individual behavior with positive management strategies.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Secured indoor and outdoor premises to protect children under care.
- Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
- Assisted children with bathing and potty training to instill good hygiene from young age.
- Assisted younger children with learning how to accomplish small, age-appropriate jobs.
- Built relationships with children by regularly discussing school, friends and favorite activities.
- Monitored children's safety and well-being to prevent accidents and falls.
Cashier/Cook/Supervisor
Runza Restaurants
Lincoln, NE
06.2016 - 12.2019
- I work with customers to take their orders and prepare their food in an orderly and proper manner as I also supervise my coworkers to make sure the team does well as a whole
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Drove sales and add-on purchases by promoting specific item options to customers
- Worked closely with front-end staff to assist customers
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant record-keeper
- Smoothly processed incoming orders, handling over 800 transactions per day with exceptional accuracy
Education
Bachelor of Arts - Psychology
University of Nebraska, Lincoln
Lincoln, Nebraska, NE12-2026
High School Diploma -
Lincoln Southeast High School
Lincoln, NE05.2019
Certified Mediator/Youth Surrogate
The Mediation Center
Lincoln, NE11.2017
Certified Peer Mediator
Lincoln Southeast High School
Lincoln, NE11.2017
Some College (No Degree) - Certified Zumba Instructor
Zumba University
Skills
- Messaging and speechwriting
- Strategy development
- Social media management
- Leadership messaging and speechwriting
- Event coordination
- Skilled negotiator
- Decisive
- Training focus
- Mental focus
- Focus on diverse responsibilities
- Focus group facilitation
- Project management
- Instilling discipline
- Individualized and group training
- Training exercises
- Planning and overseeing program
- Behavior standards
- Managing recruitment
- Physically fit
- Equipment management
- Relationship building
- Promoting endurance
- Familiar with running events
- Flexibility techniques
- Step instructions
- Performance planning
- Strength development
- Student engagement
- Schedules coordination
- Time management
- Cooperative
- Dispatch
- Conflict resolution
- Data analysis
- Customer service
- Behavioral assessment
- Environmental awareness
- Shipping and receiving
- Load planning
- Warehouse operations
- Shipping coordination
Accomplishments
- Certified Mediator and practiced
- Certified Shift Supervisor at Runza
Affiliations
- Member, National Business Honors Society
- Member, Honors Society
- Member, UNL Philosophy Club
- Member, UNL Taekwondo Club
- Member, Psychology Club
- Spirit Squad: Cheerleading Member
- Spirit Squad: Drill Team (Dance) Member
- Member, UNL Taekwondo Club
- Junior Counselor Member of the Nebraska Human Resource
- William H. Thompson Scholar
- Dedicated Fan Association Leader
- Knight of Hip-hop, Hip-hop Club Leader/Sponsor
- Member, African Peoples Union UNL
References
- CLARE NELSON
- (402) 441-5740
- Mediator/ Mediation Instructor
- cnelson@themediationcenter.org
- ANDERS JENSEN
- Assistant Manager for Runza Restaurants
- ajenson@gmail.com
- (402) 689-1166
• Lowell Irvin
General Manager
Flagstone Peak Logistics
Lowellirvin13@gmail.com
402-570-9761
Timeline
Preload Supervisor
UPS
03.2025 - Current
Package Handler
United Postal Service, UPS
11.2023 - 03.2025
Exterior Specialist
Antoine Exteriors
02.2023 - 08.2024
Delivery Driver
Flagstone Peak Logistics
03.2022 - 03.2023
Operations Manager
FedEx Ground
04.2021 - 03.2022
Truck Washer
Mountain King Inc.
05.2020 - 05.2021
Teacher
UNL Children's Center
01.2020 - 02.2020
Cashier
Walgreens
12.2019 - 04.2020
Youth Surrogate
The Mediation Center
05.2018 - 06.2024
Cashier/Cook/Supervisor
Runza Restaurants
06.2016 - 12.2019
Assistant
Madlock Trucking Inc.
05.2016 - 12.2023
High School Diploma -
Lincoln Southeast High School
Certified Mediator/Youth Surrogate
The Mediation Center
Certified Peer Mediator
Lincoln Southeast High School
Bachelor of Arts - Psychology
University of Nebraska, Lincoln
Some College (No Degree) - Certified Zumba Instructor
Zumba University