Heather Maddock
Banner,WY
Summary
Results-oriented professional with extensive experience across diverse fields, specializing in customer service and operational efficiency. Demonstrated ability in bronze sculpture molding, loading operations, and team coordination, leading to significant process improvements. Recognized for training new employees and fostering a culture of excellence in fast-paced environments. Strong organizational skills and attention to detail enhance client relations and team collaboration.
Overview
24
24
years of professional experience
3
3
year of post-secondary education
Work History
Preload Supervisor
UPS
Sheridan, Wyoming
05.2023 - Current
- Supervise daily preload operations, ensuring timely package processing.
- Train new employees on safety protocols and operational procedures.
- Coordinate team workflow to uphold efficiency standards.
- Conduct regular safety audits to maintain compliance with regulations.
- Implement process improvements that boost productivity and minimize delays.
- Provide leadership guidance to foster a positive workplace atmosphere.
- Evaluate employee performance through direct observation and structured feedback sessions.
Mold Maker and Finisher
Con Williams Western Studio
Banner, Wyoming
06.2019 - Current
- Constructed molds with precision tools for diverse artistic projects.
- Collaborated with artists to interpret specifications and project requirements.
- Operated effectively in fast-paced environments.
Ramp Agent
Menzies Aviation
Bozeman, Montana
01.2024 - 11.2025
- Executed efficient loading and unloading of baggage during peak flight times while adhering to safety protocols.
- Operated conveyor belts, push-back tractors, and aircraft tugs to facilitate ramp operations.
- Utilized two-way radios for effective communication among ramp agents, pilots, and ground crew.
- Trained new ramp agents on best practices and safety measures to ensure compliance.
- Maintained cleanliness and organization of ramp area and equipment to optimize operational efficiency.
- Organized baggage carts precisely for loading onto aircraft based on airline specifications.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Collaborated with team members to streamline workflow and boost overall productivity.
Stylist
Self Employed Services
Bozeman, Montana
05.2009 - 04.2020
- Built strong client relationships through excellent customer service and communication skills.
- Created custom looks for clients based on their individual style, body type, and personality.
- Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs.
Stylist
Dolce Salon & Spa
Chandler, Arizona
02.2002 - 11.2009
- Managed, supported, and retained high-end clientele
- Trained junior staff members in styling techniques and customer service standards.
- Attended trade shows and conferences to stay up-to-date with industry trends.
Education
Cosmetology License - Cosmetology
Scott Cole Academy of Cosmetology
Scottsdale, AZ 02.2001 - 04.2002
Associate of Applied Science - Business Management
Montana State University
Bozeman, MT05-2022
Skills
- Attention to detail
- Organizational skills
- Warehouse operations
- Strong interpersonal skills
- Team coordination
- Problem solving
- Customer service
- Workflow coordination
- Effective communication
- Employee training
Accomplishments
- Graduated with Honors from MSU
- Stylist of the Year for 2006 and 2007
References
References available upon request.
Timeline
Ramp Agent
Menzies Aviation
01.2024 - 11.2025
Preload Supervisor
UPS
05.2023 - Current
Mold Maker and Finisher
Con Williams Western Studio
06.2019 - Current
Stylist
Self Employed Services
05.2009 - 04.2020
Stylist
Dolce Salon & Spa
02.2002 - 11.2009
Cosmetology License - Cosmetology
Scott Cole Academy of Cosmetology
02.2001 - 04.2002
Associate of Applied Science - Business Management
Montana State University