Summary
Overview
Work History
Education
Skills
Timeline
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MICIIAEL ARMSTRONG

Fort Worth,TX

Summary

With over two years of experience as a Preload Operations Supervisor at United Parcel Service (UPS) in Haslet, Texas and Dallas, TX, I am a dynamic and results-driven professional. My expertise lies in optimizing operational efficiency and leading high-performing teams in both conventional and automated facilities. Throughout my career, I have demonstrated effective management skills, fostering a collaborative team environment, and thriving in challenging work settings. Utilizing my leadership abilities and promoting teamwork, I consistently achieve outstanding results. Committed to supply chain management, I am eager to further my experience and continue making a positive impact in this field.

Overview

16
16
years of professional experience

Work History

Preload Supervisor

United Parcel Service
08.2022 - 11.2024
  • Key Responsibilities:
  • Resource Management: Effectively manage departmental resources, including employees, to optimize output, accuracy, and efficiency
  • Employee Development: Provide comprehensive training and development opportunities, including orientation, skills enhancement, safety training, and regular evaluations and coaching
  • Implement progressive discipline and follow-up procedures in accordance with established guidelines
  • Cultural Alignment: Incorporate the UPS "Head, Heart, and Hands" ideologies into my management style, promoting a positive and collaborative work environment
  • Supervise daily activities of package handlers to ensure target KPI's and SLA's (Service Level Agreements) are achieved.
  • Effective in both conventional and automated sorting facilities
  • Proven track record managing inbound and outbound departments, including Unload, Package Dispatch, Small Sort, Air Dock, and Metros/Boxline
  • Familiarity with all relevant software programs in warehouse environment
  • Recognized as a high achiever and sponsored for career development program.
  • Exceptional problem-solving skills

Property Claims Adjuster

Allstate/Pilot Catastrophe
08.2008 - 01.2021
  • Exercised proper judgment and decision making to analyze over 50 claims per week.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
  • Prepared reports of findings of investigations.
  • Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
  • Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
  • Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.

Education

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University of Texas
Austin, TX
01.2004

Skills

  • Shipping and receiving
  • Warehouse operations
  • Load planning
  • Key performance indicators
  • Lean principles
  • Performance monitoring
  • Shipping coordination
  • Shipment processing
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Time management
  • Effective communication
  • Operational efficiency

Timeline

Preload Supervisor

United Parcel Service
08.2022 - 11.2024

Property Claims Adjuster

Allstate/Pilot Catastrophe
08.2008 - 01.2021

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University of Texas

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MICIIAEL ARMSTRONG