MALIK SHAER
Ride Operator
Tampa
Summary
Dynamic ride operator with a proven track record at Busch Gardens Tampa Bay, excelling in guest safety and equipment maintenance. Skilled in team collaboration and training, I enhanced ride efficiency and guest satisfaction through proactive problem-solving and effective queue management. Committed to continuous improvement and fostering a welcoming environment for all guests.
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Ride Operator
Busch Gardens Tampa Bay
08.2024 - Current
- Operated rides efficiently, ensuring guest safety and adherence to operational protocols throughout daily operations.
- Conducted regular safety checks and maintenance on ride equipment, minimizing downtime and enhancing guest experience.
- Assisted guests with ride instructions and safety procedures, fostering a welcoming environment and ensuring compliance.
- Monitored ride operations, responding promptly to any issues, which contributed to maintaining a smooth and enjoyable experience.
- Collaborated with team members to manage ride queues effectively, improving guest flow during peak hours.
- Reported ride performance and guest feedback to management, supporting continuous improvement in service delivery.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Trained new ride operators on safety procedures and ride operations.
Associate
Dreamworks Construction and Remodeling Inc
08.2023 - 12.2023
- Analyzed customer data to identify trends and anticipate customer needs.
- Mange work papers
- Conducted regular reviews of operations and identified areas for improvement.
Education
Associate of Arts - Industrial Engineering
Hillsborough Community College
Tampa, FL 05.2001 -
High School Diploma -
Dar Al-Abrar
7364 Assarawi, 5322, Al Qiblatayn, Madinah 42351 05.2001 -
Skills
Ride operation
Guest safety
Safety checks
Equipment maintenance
Compliance adherence
Team collaboration
Queue management
Training and development
Safety reporting
First aid training
Behavior management
Timeline
Ride Operator
Busch Gardens Tampa Bay
08.2024 - Current
Associate
Dreamworks Construction and Remodeling Inc
08.2023 - 12.2023
Associate of Arts - Industrial Engineering
Hillsborough Community College
05.2001 -
High School Diploma -
Dar Al-Abrar
05.2001 -