Malik Stevens
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Home Depot
02.2019 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Data Entry Specialist
Amazon
01.2019 - 11.2022
- Assist with placing orders, tracking orders, modifying, and submitting orders
- Assist with escalated calls, complaints
- Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, take direction, navigate
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
Customer Service Representative
Coleman Worldwide Moving
04.2018 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hillsborough High School
Tampa, FL06.2017
Skills
- Computer Skills:
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- Internet Explorer
- Summary of Skills:
- Critical Thinking
- Excellent Team Player
- Active Listening
- Excellent Communication
- Excellent Verbal Skills
- Flexibility and Reliability
- Time Management
- Exercising Judgment
- Problem Solving
- Project Management/Prioritizing
- Remote from Home Experience
- Report Transcription
- Sales Expertise
- Retail Sales Customer Service
- Report Creation
- Customer Relations
- Account Management
- Credit Card Payment Processing
Timeline
Customer Service Representative
The Home Depot
02.2019 - 03.2023
Data Entry Specialist
Amazon
01.2019 - 11.2022
Customer Service Representative
Coleman Worldwide Moving
04.2018 - 06.2019
High School Diploma -
Hillsborough High School