Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malik Taylor

Oklahoma City

Summary

Results-driven IT professional with expertise in managing and supporting technology systems, troubleshooting complex technical issues, and implementing solutions that improve efficiency and security. Skilled in hardware and software installation, network administration, database management, and cybersecurity best practices.

Overview

10
10
years of professional experience

Work History

Double Agent PC/HT Installer

Geek Squad
01.2021 - 06.2025
  • Geek Squad Our PC Double Agent is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices, with a primary focus on computing. Key accountabilities: Leads and own top seven jobs and complex projects as well as performs work alone. Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content. Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed. Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.

Home Installer

Geek Squad
10.2019 - 12.2020
  • In-Home Installer assists in providing a premium experience in the installation and calibration of audio/visual and networking equipment in residential and commercial spaces. They perform custom installation jobs requiring carefully and precisely running wires through walls in homes or businesses to bridge audio, video, and networking components together.

PC Associate

Best Buy
08.2015 - 10.2019
  • As a PC Associate, We'll train you with the skills and knowledge you need to confidently recommend the right tech products and solutions for each customer. By creating a great shopping experience and inspiring people with what's possible, you'll help us enrich lives through technology
  • Established personal connections with customers, exceeding customer service expectations
  • Communicated with customer support for clarity on questions that were not answered in the online FAQs
  • Accurately tracked customer orders, identified, and resolved any issues during order fulfillment

Education

G.E.D / Diploma -

Norman High School
Norman, Oklahoma
05.2015

Certificate of Technical Studies - Comptia A+

Moore Norman Technology Center
Norman, OK
04-2025

Skills

  • Customer service, Communication skills, Time management, Windows Computer Systems, Mac Computer systems, SOHO WiFi, PC hardware installation, PC hardware troubleshooting, Microsoft word, Microsoft excel, Microsoft Power Point, Virus removal, Data backup

Timeline

Double Agent PC/HT Installer

Geek Squad
01.2021 - 06.2025

Home Installer

Geek Squad
10.2019 - 12.2020

PC Associate

Best Buy
08.2015 - 10.2019

G.E.D / Diploma -

Norman High School

Certificate of Technical Studies - Comptia A+

Moore Norman Technology Center

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