Malik Thompson
Charlotte,NC
Summary
Dynamic and dedicated professional with a strong background in customer service at Chick-Fil-A. Proven ability to enhance guest experiences through effective communication and problem-solving. Skilled in cash handling and POS systems, with a commitment to teamwork and workplace safety. Recognized for maintaining high standards of cleanliness and organization.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Chic-Fil-A
05.2024 - 05.2025
- Assisted in food preparation and assembly, ensuring adherence to quality standards.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Operated point-of-sale system accurately, processing transactions efficiently.
- Engaged in continuous learning of menu items to provide informed recommendations to customers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
Crew Member
Five Guys
12.2023 - 04.2024
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Maintained cleanliness and organization of work area to meet health and safety standards.
- Operated food preparation equipment safely and efficiently while adhering to operational guidelines.
- Assisted in training new crew members on procedures and best practices for efficiency.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
No Degree - Business
Central Piedmont Community College
Charlotte, NC06-2027
Business/Culinary
Hopewell High School
Huntersville, NC01-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Leadership qualities
- Workplace safety
- Adaptability and flexibility
- Verbal and written communication
- POS systems
- Upselling techniques
Certification
ServSafe Certificate
Timeline
Team Member
Chic-Fil-A
05.2024 - 05.2025
Crew Member
Five Guys
12.2023 - 04.2024
No Degree - Business
Central Piedmont Community College
Business/Culinary
Hopewell High School
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