Malik Vazquez
Tampa
Summary
Accomplished financial professional with a proven track record at multiple financial institutions, adept in loan processing coordination and problem-solving. Excelled in fraud detection, significantly enhancing client trust and compliance. Known for exceptional multitasking abilities and fostering customer relationships, consistently exceeding sales targets through effective product education and client service.
Diligent Banker with robust background in banking, specializing in customer relations and financial advisory services. Proven track record in enhancing client satisfaction through tailored financial solutions and effective risk management. Demonstrated expertise in team collaboration and strategic problem-solving.
Overview
6
6
years of professional experience
Work History
Banker
Truist
01.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
- Executed wire transfers, stop payments and account transfers.
Loan Processor
Midflorida Credit Union
01.2021 - Current
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Handled any conditions sent from underwriting departments.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Coordinated closing process with attorneys, title companies and government clerks.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Teller Trainer
Midflorida Credit Union
10.2018 - Current
- Oversaw daily operations to ensure high levels of productivity.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Fire Fighting 1&2/Wilderness Firefighting License - Fire Science
Tampa Fire Academy
Tampa, FL01.2018
Skills
- Loan File Maintenance
- Application Review
- Problem Solving
- Creditworthiness Determination
- Product Education
- Loan Processing Coordination
- Complaint Handling
- Multitasking and Prioritization
- Fraud Detection and Prevention
- Cash Handling
- Decision Making
- Bank Product Marketing
- Performance Assessment and Improvement
- Client Interview
- Attention to Detail
Timeline
Banker
Truist
01.2023 - Current
Loan Processor
Midflorida Credit Union
01.2021 - Current
Teller Trainer
Midflorida Credit Union
10.2018 - Current
Fire Fighting 1&2/Wilderness Firefighting License - Fire Science
Tampa Fire Academy
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