Malik Nunley Wright
Moreno Valley,CA
Summary
Proficient armed security officer skilled in strategies for preventing incidents, investigating problems and detailing unauthorized personnel. Offering remarkable work ethic and observation skills. Seeking to bring several years' experience in security and customer service to a long-term position.
I’m also a dedicated customer service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully working as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Forklift Operator
Select Staffing Agency
Moreno Valley, CA
01.2024 - 08.2024
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Loaded pallets onto trailers for shipment.
- Adhered strictly to company policies concerning operation of material handling equipment.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
Armed Security Officer
Stiiizy
Jurupa Valley
01.2022 - 02.2024
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Assisted in the development of new security protocols based on changes in technology or environment.
- Patrolled assigned areas to detect suspicious activities and persons.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Assisted in maintaining order during large events or gatherings.
- Conducted security checks on personnel entering and exiting the premises.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
Customer Service Representative
Macy's
Moreno Valley
01.2022 - 12.2023
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Insight School Of California
San Diego, CA08-2017
Skills
- Production Scheduling
- Inventory staging
- Production Reporting
- Product Inspection
- OSHA Compliance
- Warehouse Safety
- RF scanner
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Conflict Resolution
- Sales expertise
- Grounds patrols
- Incident documentation
- Vehicle patrol
- De-Escalation Techniques
- CCTV Monitoring
- Public Safety
- Firearms proficiency
Timeline
Forklift Operator
Select Staffing Agency
01.2024 - 08.2024
Armed Security Officer
Stiiizy
01.2022 - 02.2024
Customer Service Representative
Macy's
01.2022 - 12.2023
High School Diploma -
Insight School Of California