Malika Mason
Philadelphia,United States
Summary
Detail-oriented security professional with a background in crowd management and incident documentation. Recognized for exceptional communication skills and a commitment to customer service excellence. Skilled in conflict resolution and maintaining confidentiality in various situations. Eager to contribute to a secure and welcoming environment through proactive engagement and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Rivers Casino
02.2025 - Current
- Maintained detailed reports of incidents, activities, and daily observations for management review.
- Provided exceptional customer service to visitors while enforcing security policies effectively.
- Managed conflict situations with de-escalation techniques to ensure a safe environment.
- Uphold confidentiality and professionalism while handling sensitive information.
- Provided support to special events and functions by managing crowd control and access.
Receptionist
Aloft
Philadelphia, PA
01.2020 - 11.2020
- Managed front desk operations, greeting clients and visitors with professionalism and courtesy.
- Handled incoming calls and directed them to appropriate departments, ensuring seamless communication.
- Managed multi-line phone systems, ensuring timely responses to all inquiries.
- Monitored security protocols at the front desk, ensuring a safe environment for all visitors.
- Developed a visitor log to track guests entering and exiting the premises for security purposes.
- Organized company events and meetings, coordinating logistics and catering services.
L
Moravia Health
11.2018 - 06.2020
- Assisted with bathroom breaks.
- Provided compassionate care and assistance to patients in their homes, ensuring comfort and safety throughout daily activities.
- Administered medication and managed prescriptions under the direction of healthcare providers, ensuring adherence to treatment schedules.
- Maintained confidentiality and adhered to HIPAA regulations, ensuring the privacy and security of patient information.
- Established trusting relationships with patients and families, fostering a positive and supportive caregiving environment.
- Took long walks, prepped and prepared food twice a day, bathed and dressed client.
Education
Bachelor of Fine Arts - Creative Writing
Fullsail University
Philadelphia, PA06-2028
High School Diploma - n/a
William L. Sayre High School
Philadelphia, United States01.2018
n/a - Computers & Tech
Audenried Charter High School
Philadelphia, United States01.2017
Skills
- Confidentiality
- Monitoring Systems
- Multitasking
- Time Management
- Problem Solving
- Communication Skills
- Customer Service
- De-escalation Techniques
- Strong vocabulary
- Editing and proofreading
- Creative writing
- Active listening
Certification
- Understanding HIPPA Law Issued- 08/2019
- Direct Care Staffing & Competency- 08/2019
- Adult Residential Licensing- 08/2019
- Home Health Aide Reissued- 08/2020
- Ramp Certified Issued- 11/2023
- Gaming License Expiration- 01/2027
- CPR Reissued- 04/2025
Timeline
Security Guard
Rivers Casino
02.2025 - Current
Receptionist
Aloft
01.2020 - 11.2020
L
Moravia Health
11.2018 - 06.2020
n/a - Computers & Tech
Audenried Charter High School
Bachelor of Fine Arts - Creative Writing
Fullsail University
High School Diploma - n/a
William L. Sayre High School
Interests
Long Walks, Poetry, Writing